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Director of Sales

Company: Diamond Resorts
Location: Lahaina
Posted on: November 18, 2021

Job Description:

JOB SUMMARY The Director of Sales (DOS) supervises and provides leadership to the day-to-day Sales operations by training and motivating the Sales team members, while ensuring the correct presentation of the Diamond product. The Director of Sales is responsible for attaining monthly and annual sales targets, building up distribution channels, establishing strategic business relations and providing ideas for all strategic sales planes and their implementation. The Director of Sales is also responsible for controlling the selling costs with the objective of achieving predetermined net sales goals. ESSENTIAL JOB FUNCTIONS

  • Provides leadership to the day-to day operations of the Sales department, while maintaining focus on the Company's strategic goals.
  • Directs department to achieve the objectives established by the Company's strategic plan.
  • Responsible for the achievement of the established targets in regards to VPG, net sales volume and closing percentage of the relevant sales site.
  • Responsible for managing and controlling the Sales budget of the relevant sales site.
  • Creates product segmentation strategies wherever needed to maximize trade opportunities across different sales channels.
  • Effectively executes and manages every element of the sales process on an individual level and build a top-notch sales team.
  • Accountable for attracting, retaining, training and motivating a diverse sales force on a constant basis.
  • Leads and influences a successful & experienced team of Sales Managers.
  • Manages the performance of the entire Sales unit, including Sales Managers and Sales Agents, through the consistent practice of the corporate Performance Management programs and the conduction of analysis to determine performance levels against corporate objectives by: (1) establishing the performance goals for all Sales management team members along with the relevant action plans aimed at supporting the achievement of such goals; (2) working with the Sales management team members in the establishment of performance goals for the Sales team members along with the relevant action plans aimed at supporting the achievement of the performance goals; and (3) exhaustive follow-up.
  • Develops and maintains a strong work relationship with key opinion leaders and contacts with other relevant areas of the business, ensuring that the Sales operations are integrated within the overall guest experience.
  • Collaborates closely with the Marketing teams ensuring efficient tour planning.
  • Communicates brand identity to the Sales force on a consistent basis.
  • Promotes a high quality company image by demonstrating professionalism to both clients and colleagues.
  • Ensures the delivery of the Meaning of Yes - at every touch point.
  • Focuses selling message on needs of customer.
  • Exceeds client expectations and experience, dealing with complaints immediately.
  • Analyzes the projects of our local competitors and maintains constant communication with the DRI leadership team.
  • Operates office machinery (i.e., computer, copy machine, fax machine).
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. EDUCATION
    • High School Diploma or equivalent. EXPERIENCE
      • A minimum five (5) years of experience in the vacation ownership or timeshare field required.
      • A minimum three (3) years of supervisory experience in the vacation ownership field required. SUPERVISORY RESPONSIBILITIES This position spends the majority of time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. Specific supervisory duties include, but are not limited to the following:
        • Assigns, monitors, and reviews work; evaluates direct reports' performance.
        • Recruits, interviews, trains, disciplines, and terminates direct reports.
        • Orientates and trains direct reports.
        • Approves time records and time off requests; submits payroll for direct reports.
        • Investigates and resolves concerns and complaints.
        • Provides assistance and support; maintains a positive and professional working environment. LICENSE & CERTIFICATIONS
          • Valid Real Estate License, only if required by applicable state law. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following:
            • Proven and verifiable ability to function as a successful T/O.
            • Strong ability to recruit, train and motivate individuals in the field of direct sales as well as effectively coach, counsel, motivate, and lead a team.
            • Thorough knowledge of the vacation ownership industry trends, company products and services and strong working knowledge of RCI and IIs products and services.
            • Conducts oneself in a professional and unbiased manner at all times.
            • Initiative and enthusiasm, possessing a "can do" attitude.
            • Ability to define problems, collect data, establish facts and draw valid conclusions.
            • Ability to interpret an extensive variety of technical instructions to verbal, mathematical or diagram form, and deal with several abstract and concrete variables.
            • Cultivate a philosophy of change. Anticipate changes and develop plans & programs to optimize resources and benefits.
            • Ability to work in a fast-paced, metrics driven environment.
            • Proven ability to understand and interpret financial documents, as well as create spreadsheets and budgets.
            • Proficient in reading and understanding annual budgets and statistical reporting.
            • Detail oriented, accurate and great time management skills.
            • Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
            • Demonstrated problem solving ability.
            • Computer proficiency in Microsoft Word, Excel and Outlook.
            • Understands how to develop and implement business strategies.
            • Ability to interpret and create policies, procedures and manuals.
            • Excellent customer service skills.
            • Proficient in time management; the ability to organize and manage multiple priorities.
            • Ability to take initiative and effectively adapt to changes.
            • Recognizes an emergency situation and takes appropriate action.
            • Able to establish and maintain a cooperative working relation.
            • Ability to interpret and create spreadsheets.
            • Able to use sound judgment; work independently, with minimal supervision.
            • Strong analytical and problem solving skills.
            • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
            • Competent in public speaking.
            • Performs well with frequent interruptions and/or distractions. ADDITIONAL INFORMATION Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Keywords: Diamond Resorts, Maui , Director of Sales, Executive , Lahaina, Hawaii

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