Company: Royal Lahaina Resort
Posted on: November 22, 2021
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. .
Assist the Director of Retail or General Manager in the
supervising, displaying and merchandising of retail goods in the
gift shops for the Resort and Spa. Also assist in overseeing the
operation of all resort shops including hiring, training, and
supervising the shop staff.
--- Maintain and increase retail revenue.
--- Employee must at all times be attentive, friendly, helpful, and
courteous to all guests, manages, and fellow employees.
--- Monitor and control departmental expenses and payroll in
accordance with budget guidelines and hotel occupancy.
--- Hire, train, supervise and evaluate all gift shop staff, with
the assistance of supervisors where appropriate.
--- Ensure overall guest satisfaction.
--- Participate in the development and oversee the implementation
of the retail budget, including rolling forecasts.
--- Maintain communication with all departments of the hotel.
--- Devise, guide and supervise the on-going training program.
--- Research, purchase and retail goods in retail outlets in
keeping with the hotel atmosphere, ambiance and flavor.
--- Attend monthly staff meetings for the purpose of informing,
training and inspiring staff.
--- Monitor and maintain the cleanliness and orderliness of the
--- Oversee the retail outlets physical plant to ensure facilities
and equipment are in proper condition and good working order.
--- Monitor and maintain par stocks of retail goods and maintain
--- Assist with reconciling and approving monthly general ledger
and income statements.
--- Coach, counsel and conduct performance appraisals for
--- Complete necessary personnel and payroll paper work during the
--- Enforce all retail and hotel policies.
Keywords: Royal Lahaina Resort, Maui , Retail Manager, Executive , Lahaina, Hawaii
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