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Retail Manager

Company: Royal Lahaina Resort
Location: Lahaina
Posted on: November 22, 2021

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


Assist the Director of Retail or General Manager in the supervising, displaying and merchandising of retail goods in the gift shops for the Resort and Spa. Also assist in overseeing the operation of all resort shops including hiring, training, and supervising the shop staff.


Fundamental Requirements:

--- Maintain and increase retail revenue.

--- Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.

--- Monitor and control departmental expenses and payroll in accordance with budget guidelines and hotel occupancy.

--- Hire, train, supervise and evaluate all gift shop staff, with the assistance of supervisors where appropriate.

--- Ensure overall guest satisfaction.

--- Participate in the development and oversee the implementation of the retail budget, including rolling forecasts.

--- Maintain communication with all departments of the hotel.

--- Devise, guide and supervise the on-going training program.

--- Research, purchase and retail goods in retail outlets in keeping with the hotel atmosphere, ambiance and flavor.

--- Attend monthly staff meetings for the purpose of informing, training and inspiring staff.

--- Monitor and maintain the cleanliness and orderliness of the retail facilities.

--- Oversee the retail outlets physical plant to ensure facilities and equipment are in proper condition and good working order.

--- Monitor and maintain par stocks of retail goods and maintain inventory control.

--- Assist with reconciling and approving monthly general ledger and income statements.

--- Coach, counsel and conduct performance appraisals for employees.

--- Complete necessary personnel and payroll paper work during the hiring process.

--- Enforce all retail and hotel policies.

Keywords: Royal Lahaina Resort, Maui , Retail Manager, Executive , Lahaina, Hawaii

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