Assistant General Manager
Company: Hilton Grand Vacations
Location: Lahaina
Posted on: May 10, 2022
Job Description:
Job DescriptionWhat will I be doing?As the Assistant General
Manager, you will be responsible for the functionality and
servicing of resort operations for HGV. Responsibilities include
overseeing the front office, housekeeping, food and beverage,
recreation, and engineering functions while meeting and or
exceeding all agreed upon financial and operational goals and
objectives for the resorts. You will establish, foster, and promote
a positive work environment while also improving guest and team
member satisfaction.
- Develops and implements initiatives for Resort Operations
within designated site locations. Develops clear goals and ensures
policies and guidance are in place to clearly define
responsibilities, processes, delegations, and decision-making
powers for goal achievement. Maintains compliance with
organizational, business, and financial regulations.
- Holds accountable and manages various Department Heads,
including coordinating timetables, work schedules, management, and
leadership of Team Members within the different fields.
- Coordinates HR management practices which include recruitment,
performance management, and corrective action in partnership with
the HR Business Partner and identifies and coordinates development
plans for team members to ensure continued growth and success
within the organization.
- Able to navigate and work in a strong union environment.
Understands the Collective Bargaining Agreement assigned to the
property and ensures a productive work environment free of
grievances and labor violations
- Monitor all systems and processes that directly impact the
guest to ensure an outstanding owner/guest experience while
maintaining all brand standards. Meets with owners/guests to
resolve service opportunities to their satisfaction
- Maintains product and service quality standards by conducting
ongoing evaluations, investigating, and resolving complaints.
Develops annual business strategy and performance benchmarks to
maintain outstanding service scores while identifying opportunities
for growth and development, and initiating corrective action as
needed.
- Participates in the development and leads all aspects of HOA
and Operations budgets for their designated sites. Provides proper
allocations and forecasting data to achieve financial
sustainability and ensures effective reporting and forecasting of
results in collaboration with Business Management support.
- Maintains relationships, contracts, compliance, and interface
issues with the operation's business supporters and suppliers to
ensure business needs and financial responsibilities are handled in
a timely manner and ensures that the established preventative
maintenance program protects the physical aspects of the
resort.
- Develops and nurtures a positive relationship with Sales,
Marketing, Rental business partners, HOA Board Members as well HGV
Owners and guests.
- Serves as a Key Leadership Role at assigned locations. Work in
unison with the GM to assure consistent and aligned messaging and
goals are conveyed.We offer an excellent benefits package to our
full-time Team Members that include medical, dental, and vision
insurance, 401K plan, Paid Time Off (PTO) program, and
extraordinary travel benefits!QualificationsWhat are we looking
for?Hilton Grand Vacations is a leader in the vacation ownership
industry, operating with an unwavering commitment to innovation,
quality, and continued growth. We believe that at the core of our
company's success are our Team Members!To fulfill this role
successfully, you will have to possess the following minimum
qualifications and experience:
- High School Diploma or equivalent
- 4+ years of managerial experience
- Excellent written and verbal communication skills
- Must possess and apply an extensive knowledge of financial
principles and statements to review and analyze financial
statuses
- Strong ability to use office support software including, and
not limited to MS Office 365, Adobe, and WindowsIt would be
advantageous in this position for you to demonstrate the following
capabilities and distinctions:
- 5+ years as a department head with experience in leading a team
of leaders in a 300+ rooms hotel/resort
- Knowledge of guest satisfaction systems such as SALT, WEST,
MEDALLIA
- Vacation Ownership Management experienceWe are an equal
opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Keywords: Hilton Grand Vacations, Maui , Assistant General Manager, Executive , Lahaina, Hawaii
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