Assistant General Manager

Company: Hilton Grand Vacations
Location: Lahaina
Posted on: May 10, 2022

Job Description:

Job DescriptionWhat will I be doing?As the Assistant General Manager, you will be responsible for the functionality and servicing of resort operations for HGV. Responsibilities include overseeing the front office, housekeeping, food and beverage, recreation, and engineering functions while meeting and or exceeding all agreed upon financial and operational goals and objectives for the resorts. You will establish, foster, and promote a positive work environment while also improving guest and team member satisfaction.

• Develops and implements initiatives for Resort Operations within designated site locations. Develops clear goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
• Holds accountable and manages various Department Heads, including coordinating timetables, work schedules, management, and leadership of Team Members within the different fields.
• Coordinates HR management practices which include recruitment, performance management, and corrective action in partnership with the HR Business Partner and identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Able to navigate and work in a strong union environment. Understands the Collective Bargaining Agreement assigned to the property and ensures a productive work environment free of grievances and labor violations
• Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Meets with owners/guests to resolve service opportunities to their satisfaction
• Maintains product and service quality standards by conducting ongoing evaluations, investigating, and resolving complaints. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development, and initiating corrective action as needed.
• Participates in the development and leads all aspects of HOA and Operations budgets for their designated sites. Provides proper allocations and forecasting data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with Business Management support.
• Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner and ensures that the established preventative maintenance program protects the physical aspects of the resort.
• Develops and nurtures a positive relationship with Sales, Marketing, Rental business partners, HOA Board Members as well HGV Owners and guests.
• Serves as a Key Leadership Role at assigned locations. Work in unison with the GM to assure consistent and aligned messaging and goals are conveyed.We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members!To fulfill this role successfully, you will have to possess the following minimum qualifications and experience:
  • High School Diploma or equivalent
  • 4+ years of managerial experience
  • Excellent written and verbal communication skills
  • Must possess and apply an extensive knowledge of financial principles and statements to review and analyze financial statuses
  • Strong ability to use office support software including, and not limited to MS Office 365, Adobe, and WindowsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • 5+ years as a department head with experience in leading a team of leaders in a 300+ rooms hotel/resort
    • Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA
    • Vacation Ownership Management experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Maui , Assistant General Manager, Executive , Lahaina, Hawaii