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Area Manager - Maui

Company: H&R Block
Location: Kahului
Posted on: June 23, 2022

Job Description:

What you'll do...

JOB SUMMARY

Joining us as a Area Manager, you'll provide leadership over four H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate a year-round tax business.

You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for four tax offices. Prior tax preparation experience is not required.

This is a full-time year-round role 'owning' an Annual Operating Plan which includes the sales and profit results of an Island.

Day to day, you'll...

  • Hiring and Managing office staffing, operations, and logistics for four offices
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
  • Be the on Island Recruiter finding Talent to staff the four offices of Tax Professionals, Assistants, and Receptionists. You will do so in partnership with your DGM
  • Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
    • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
    • Travel between the four offices as weekly
      About H&R Block...

      H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

      We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

      H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

      Visit BlockBenefits.com to learn more about H&R Block benefits.

      As part of our on-going COVID-19 compliance efforts, H&R Block is asking all associates to voluntarily share their COVID-19 vaccination status. Associates who are unvaccinated or who choose not to share their vaccine information will be required to wear a mask while at work and comply with other safety precautions.

      It would be even better if you also had...
      • Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit
        Bilingual candidates strongly encouraged to apply!

        What you'll bring to the team...
        • People management experience, with the demonstrated ability to grow and develop associates
        • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
        • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
        • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
        • Computer proficient with the ability to use MS Office
        • Bachelor's degree in a related field with the equivalent combination of experience
        • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
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Keywords: H&R Block, Maui , Area Manager - Maui, Executive , Kahului, Hawaii

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