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Housekeeping Manager

Company: Fairmont
Location: Kihei
Posted on: September 21, 2022

Job Description:

Housekeeping Manager Our resort is grand and our people exceptional. As a Housekeeping Manager, you will assist the Director and Assistant Director of Housekeeping in overseeing the Housekeeping Operations to maintain the grandeur of the resort. Your organization and attention to detail will help ensure all guestrooms, public areas and back of the house areas (excluding kitchen areas) exceed company standards and are meticulously cleaned. Your professionalism and passion for service will help ensure staff are trained and equipped to consistently deliver outstanding room product and personalized service. What is in it for you:

  • Generous Health Care Package
  • 401(k)
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
  • Assist in the administration and management of the Housekeeping operation
  • Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
  • Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
  • Conduct regular inspections of VIP arrivals, guestrooms, public areas and heart of the house areas (excluding the kitchen)
  • Train and coach colleagues to ensure the standards of Fairmont are well executed
  • Assist in scheduling: department orientation, training and last minute revisions
  • Handle guest complaints and follow through on required actions
  • Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources with regular inventories, audits and analysis of losses.
  • Involvement in special projects associated within the housekeeping scope of responsibilities
  • Ensure lost and found procedures are followed through accurately and consistently
  • Maintain a close working relationship with the Engineering and Front Office departments
  • In the absence of the Senior Housekeeping Leaders, act as liaison of all external contractors auditing their services regularly and ensuring their standards meet the Fairmont standards
  • Occasionally assist the Laundry Department with supervision and support, both physically and administrativelyYour experience and skills include:
  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performanceYour team and working environment:Fairmont Kea Lani is Hawaiis only all-suite and villa luxury resort. Nestled on the pristine white sands of Waileas Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic culture. Experience a distinct spirit of aloha and genuine island hospitality that creates one of a kind experiences for each and every guest. All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Fairmont, Maui , Housekeeping Manager, Executive , Kihei, Hawaii

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