Events Manager
Company: Sheraton Maui Resort & Spa
Location: Lahaina
Posted on: January 18, 2023
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Job Description:
Job Number 23003286 Job Category Event Management Location
Sheraton Maui Resort and Spa, 2605 Kaanapali Parkway, Lahaina,
Hawaii, United States VIEW ON MAP Schedule Full-Time Located
Remotely? N Relocation? N Position Type Management JOB SUMMARY
Responsible for preparing all event documentation and coordinates
with Sales, property departments and customer to ensure consistent,
high level service throughout pre-event, event and post-event
phases of property events. This position primarily handles events
of average complexity. Ensures their property events have a
seamless turnover from sales to service back to sales. Recognizes
opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events. CANDIDATE
PROFILE Education and Experience High school diploma or GED;
experienced (1 - 2 years of experience) in the event management or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; at least 1 year
experience in the event management or related professional area
required. CORE WORK ACTIVITIES Managing Event Logistics and
Operations Ensures that events progress seamlessly by following
established procedures, collaborating with other employees, and
ensuring accuracy. Greets customer during the event phase and
hands-off to the Event Operations team for the execution of
details. Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients
prior to processing the final bill. Manages group room blocks and
meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to
solve these challenges/ and/or develop alternative solutions. Uses
his/her judgment to integrate current trends in event management
and event design. Acts as liaison between field salesperson and
customer throughout the event process (pre-event, event,
post-event). Participates in customer site inspections and assists
with the sales process as necessary. Performs other duties as
assigned to meet business needs. Solicits feedback from the
property departments to identify areas for improvement to enhance
the Event Planner's experience. Ensuring and Providing Exceptional
Customer Service Delivers excellent customer service throughout the
customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service. Sets a
positive example for guest relations. Coordinates and communicates
event details both verbally and in writing to the customer and
property operations. Makes presence known to customer at all times
during this process. Oversees his/her customer experiences from
file turnover through the post event phase until turnover back to
sales. Follows up with customer post-event. Responds to and handles
guest problems and complaints. Uses personal judgment and expertise
to enhance the customer experience. Stays available to solve
problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating
obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement. Interacts with guests to obtain
feedback on product quality and service levels. Ensures hourly
employees understand expectations and parameters for event
activities. Leading Event Management Teams Conducts formal pre- and
post-event meetings as required to review/communicate group needs
and feedback. Leads formal pre-event and post-event meetings for
average to large-sized assigned groups. Facilitates various
meetings as he/she perceives necessary (Banquet Event Order
meeting, block review, etc). Supporting and Coordinating with the
Sales and Marketing Function Assists in the sales process and
revenue forecasting for customer groups. Up-sells products and
services throughout the event process. Forecasts group sleeping
rooms and event revenue (catering and audio visual) for his/her
groups. Conducting Human Resources Activities Reviews comment cards
and guest satisfaction results with employees. Observes service
behaviors of employees and provides feedback to individuals and/or
managers. Assists in the development and implementation of
corrective action plans. Take initiative to use his/her experience
to improve service performance according to his/her evaluation of
the issue and resolution. Works with the property staff and
customers to address operational challenges associated with his/her
group. Performs other duties as assigned to meet business needs.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local law.
When you join the Sheraton family, you become a member of its
global community. We've been a place to gatherand connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If you're a team
player who is excited to deliverameaningful guest experiences, we
encourage you to exploreyour next career opportunitywith
Sheraton.
Keywords: Sheraton Maui Resort & Spa, Maui , Events Manager, Executive , Lahaina, Hawaii
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