Restaurant Manager
Company: Sheraton Hotels & Resorts
Location: Lahaina
Posted on: March 19, 2023
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Job Description:
Additional Information Bonus eligible! Relocation available.
Job Number 23040869
Job Category Food and Beverage & Culinary
Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway,
Lahaina, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
JOB SUMMARY Areas of responsibility include Restaurants/Bars and
Room Service, if applicable. Supervises daily restaurant operations
and assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements
plan. CANDIDATE PROFILE Education and Experience --- High school
diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area. OR --- 2-year degree from
an accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the food and beverage,
culinary, or related professional area. CORE WORK ACTIVITIES
Managing Day-to-Day Operations --- Supervises and manages
employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence. ---
Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas. --- Reviews staffing levels to
ensure that guest service, operational needs and financial
objectives are met. Leading Food and Beverage Team --- Utilizes
interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example. ---
Encourages and builds mutual trust, respect, and cooperation among
team members. --- Serves as a role model to demonstrate appropriate
behaviors. --- Identifies the developmental needs of others and
coaches, mentors, or otherwise helps others to improve their
knowledge or skills. --- Develops specific goals and plans to
prioritize, organize, and accomplish your work. --- Ensures and
maintains the productivity level of employees. --- Provides the
leadership, vision and direction to bring together and prioritize
the departmental goals in a way that will be efficient and
effective. --- Ensures compliance with all food & beverage
policies, standards and procedures by training, supervising,
follow-up and hands on management. --- Ensures compliance with all
applicable laws and regulations. --- Ensures compliance with food
handling and sanitation standards. --- Ensures staff understands
local, state and Federal liquor laws. --- Establishes and maintains
open, collaborative relationships with employees and ensures
employees do the same within the team. --- Establishes guidelines
so employees understand expectations and parameters. --- Monitors
alcohol beverage service in compliance with local laws. Ensuring
Exceptional Customer Service --- Provides services that are above
and beyond for customer satisfaction and retention. --- Improves
service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching
when needed. --- Manages day-to-day operations, ensures the
quality, standards and meets the expectations of the customers on a
daily basis. --- Displays leadership in guest hospitality,
exemplifies excellent customer service and creates a positive
atmosphere for guest relations. --- Empowers employees to provide
excellent customer service. --- Acts as the guest service role
model for the restaurants, sets a good example of excellent
customer service and creates a positive atmosphere for guest
relations. --- Handles guest problems and complaints. --- Meets
with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage, service levels and
overall satisfaction. --- Ensures corrective action is taken to
continuously improve service results. --- Incorporates guest
satisfaction as a component of departmental meetings with a focus
on continuous improvement. --- Manages service delivery in outlets
to ensure excellent service from point of entry to departure (e.g.,
greeting from hostess, speed of order taking and food and beverage
delivery, fulfillment of special requests, collection of payment &
invitation to return). Managing and Conducting Human Resource
Activities --- Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
--- Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
instructs others. --- Ensures employees are treated fairly and
equitably. Strives to improve employee retention. --- Ensures
employees receive on-going training to understand guest
expectations. --- Solicits employee feedback, utilizes an "open
door" policy and reviews employee satisfaction results to identify
and address employee problems or concerns. --- Strives to improve
service performance. --- Ensures recognition is taking place across
areas of responsibility. Additional Responsibilities --- Provides
information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person. --- Analyzes
information and evaluating results to choose the best solution and
solve problems. --- Assists servers and hosts on the floor during
meal periods and high demand times. --- Recognizes good quality
products and presentations. --- Supervises daily shift operations
in absence of Assistant Restaurant Manager. --- Oversees the
financial aspects of the department including purchasing and
payment of invoices. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
When you join the Sheraton family, you become a member of its
global community. We've been a place to gatherand connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If you're a team
player who is excited to deliverameaningful guest experiences, we
encourage you to exploreyour next career opportunitywith
Sheraton.
Keywords: Sheraton Hotels & Resorts, Maui , Restaurant Manager, Executive , Lahaina, Hawaii
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