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Company: Plantation Hale Suites
Location: Kapaa
Posted on: January 15, 2022

Job Description:

Job Details

Job Location: Plantation Hale - Kapaa - Kapaa, HI

Salary Range: Undisclosed

Job Category: Management


As a respected leader with a vivacious personality, are you able to motivate and energize everyone to do excellent work and provide positive customer service to all?

Do you have a keen eye for details?

When the going gets tough, the tough gets going. Do you roll up your sleeves and don't mind getting dirty?

If so, you may be the one whom we are looking for---our future Director of Housekeeping.

Here's what the job would look like:

As the Director of Housekeeping, you will supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Additionally, you will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas, laundry operations and pool/health club. Recommends and implements procedural changes; monitors inventories and expenses.

Your high energy is contagious!

Here are your responsibilities:

-Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
-Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

-Respond to guest requests, concerns and problems to ensure guest satisfaction. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction.
-Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
You may be assigned these:

-Perform special projects and other responsibilities as assigned.
-Participate in hotel committees, MOD program and task force assignments.
Our expectations from you:

-Abide by payroll policies, procedures, Meals and Rest Periods policy and OLS Rules of Conduct.
-Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
-Read and abide by all the regulations and rules of conduct stated in the OLS Associate Manual.
These are what the job requires:

Education: One to two years of post-high school education.

Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

Skills and Abilities: Requires thorough knowledge of the Housekeeping field; requires knowledge of Hotel/OLS Hotels & Resorts policies and procedures and the ability to determine course of action based on these guidelines; requires supervision/management skills; ability to compile facts and figures; ability to communicate information and hotel services to management and guests. Second language may be required

Are you interested? Please apply

Keywords: Plantation Hale Suites, Maui , EXECUTIVE HOUSEKEEPER, Hospitality & Tourism , Kapaa, Hawaii

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