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F&B CASHIER / HOST(ESS) (CASUAL)

Company: Royal Lahaina Resort
Location: Lahaina
Posted on: June 18, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Overview

The Cashier/Host(ess) is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Responsibilities


- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Collect money and/or credit cards from guests and servers, and make correct change.
- Operate the approved credit card machine.
- Prepare cashier report at end of shift.
- Pay out servers' and service attendants' tips, if applicable.
- Greet and seat guests at appropriate tables in a timely manner.
- Perform opening and closing duties according to established side-work checklist
- Be attentive of guests' needs and assist in providing a pleasant dining experience.
- Properly take reservations for all outlets.
- Have a thorough knowledge of menus and current specials in all applicable outlets.
- Answer the phone according to standards.
- Communicate effectively and courteously over the telephone.
- Assist servers and host/hostess in the serving of guests, as needed.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Ensure overall guest satisfaction.

Keywords: Royal Lahaina Resort, Maui , F&B CASHIER / HOST(ESS) (CASUAL), Hospitality & Tourism , Lahaina, Hawaii

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