F&B CASHIER / HOST(ESS) (CASUAL)
Company: Royal Lahaina Resort
Location: Lahaina
Posted on: June 18, 2022
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Overview
The Cashier/Host(ess) is responsible for accepting payment for food
and beverages and making proper change for guests and fellow
employees. He/she is also responsible for assisting the
Host/Hostess in the prompt greeting and seating of all guests and
assist servers as needed.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
- Comply at all times with hotel standards and regulations to
encourage safe and efficient hotel operations.
- Collect money and/or credit cards from guests and servers, and
make correct change.
- Operate the approved credit card machine.
- Prepare cashier report at end of shift.
- Pay out servers' and service attendants' tips, if applicable.
- Greet and seat guests at appropriate tables in a timely
manner.
- Perform opening and closing duties according to established
side-work checklist
- Be attentive of guests' needs and assist in providing a pleasant
dining experience.
- Properly take reservations for all outlets.
- Have a thorough knowledge of menus and current specials in all
applicable outlets.
- Answer the phone according to standards.
- Communicate effectively and courteously over the telephone.
- Assist servers and host/hostess in the serving of guests, as
needed.
- Ensure quality control of menus with regard to cleanliness and
appearance.
- Ensure overall guest satisfaction.
Keywords: Royal Lahaina Resort, Maui , F&B CASHIER / HOST(ESS) (CASUAL), Hospitality & Tourism , Lahaina, Hawaii
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