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Customer Service Representative - Part Time

Company: United Continental Holdings
Location: Kailua Kona
Posted on: September 21, 2022

Job Description:

Customer Service Representative

Help United passengers reach their destinations, with a smile

Do you find the idea of working at an airport exciting? Would you love to help people get where theyre going? Are you a real problem-solver who can stay focused in any situation? Youre the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.

As part of our passenger service team, youll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying United Airlines is great!

Caring for customers

  • It is vitally important that our Customer Service Representatives make every interaction a positive one
  • Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
  • To be successful, youll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
  • Caring happens regardless of our customers disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
    Many routes to success
    • Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise
    • We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job

    • Youll also have the ability to transfer to other locations within our amazing network

      The ability to work any schedule or shift is crucial
      • Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport.
      • You must be available for day and night shifts, weekends and holidays.
      • You will be required to work mandatory overtime, when necessary.
      • As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule.
      • Punctuality and reliability are essentialweve got flight schedules to meet!

        The rewards for royal service
        • $15.33/hour, with yearly increases (as per the union contract)
        • Medical benefits for part time (20 - 30 hours per week)
        • Flight privileges: you and your family can fly anywhere in the world on stand-by
        • Time off: youll always have two days off in a row and can earn vacation days based on length of service

          A few additional requirements
          • High school diploma, GED or equivalent
          • Minimum of 18 years old
          • Comfortable working on computers
          • Physical ability to stand and walk for a four-hour shift, as well lift and handle baggage
          • Must pass a background check and drug screen
          • Legally authorized to work in the United States without sponsorship

            Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT

Keywords: United Continental Holdings, Maui , Customer Service Representative - Part Time, Hospitality & Tourism , Kailua Kona, Hawaii

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