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Customer Service Professionals

Company: Array Corporation
Location: Lahaina
Posted on: September 21, 2022

Job Description:

Employers Options is currently seeking Customer Service Professionals to join our awesome team in Kahului, Hawaii ! Benefits and competitive pay will be discussed during the interview and will be based upon experience. Role Purpose: To provide exceptional customer service to customers in a team-oriented environment. Job Description: Customer Service Professional responsibilities include but are not limited to:-- --- - Successfully responds to and logs routine telephone and other inquiries from customers -- --- - Participates in the training process to develop skills and knowledge that will be utilized in performing essential duties -- --- - Remains current on all changes to customer service policies, procedures and product information to accurately and consistently respond to inquiries -- --- - Attends meetings and training for updates -- --- - Effectively accesses, interprets and analyzes internal policies and information maintained on computer databases, in resource manuals, and in various computer systems to resolve inquiries -- --- - Makes outbound phone calls as needed to resolve issues Investigates problems and complaints, including reviewing responses from other departments and supervisors -- --- - Determines appropriate resolution, including negotiating positive outcomes -- --- - Works independently with minimal supervision -- --- - Takes the initiative to effectively carry out daily responsibilities -- --- - Consistently achieves departmental performance standards including problem-solving, decision-making, and logging calls -- --- - Must comply with Company and Departmental policies and procedures Position Requirements Education: Bachelor's Degree is preferred; High School Diploma or equivalent is required. Experience: At least one year of Customer Service experience is required. Skills and Certifications: Excellent customer service, organizational, and verbal and written communication skills-- --- - Maintain professionalism under stressful situations -- --- - Strong listening and problem-solving skills -- --- - Positively, proactively, and accurately handle customer concerns and focus on multiple tasks simultaneously in a fast-paced call center environment -- --- - Take initiative to effectively carry out and follow through on daily responsibilities -- --- - Achieve department performance metrics, including an average calls-logged ratio of 95% or higher -- --- - Read and interpret documents such as procedure manuals, write correspondence, and speak effectively with customers and employees of the organization -- --- - Navigate through computer systems including Windows, and proficient keyboarding skills -- --- - Basic-level proficiency in Microsoft Word, Excel, and Outlook -- --- - Health care industry or related experience preferred -- --- - Able to remain in a stationary position and work on a computer for up to eight hours per workday -- --- - Able to converse on the telephone for up to eight hours per workday -- --- - Able to use standard office equipment such as photocopiers, filing cabinets, and fax machines -- --- - Attention to detail, work independently and in a team environment with minimal supervision, and consistently meet deadlines Type: Full-Time; Exempt Pay Rate: $14-$18/hour, based on experience Schedule: TBD Top Benefits/Perks: As a team member at Employer Options , you will be eligible for:-- --- - Competitive Benefits -- --- - Career Development Location: Kahului, Hawaii Company Intro: Employer Options does not just connect you with a job; we offer you the ability to double your income in as little as two years. How? We offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. The more worthy the goal, the harder the path and we do not offer you a rose garden. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you'll never feel stuck in a dead-end job again. Employer Options is part of Array Corporation, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.#EOPandoLogic. Keywords: Customer Service Representative, Location: Lahaina, HI - 96761

Keywords: Array Corporation, Maui , Customer Service Professionals, Hospitality & Tourism , Lahaina, Hawaii

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