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Housekeeping Manager

Company: Troon
Location: Lahaina
Posted on: September 23, 2022

Job Description:

Kapalua Golf & Tennis is excited to announce an exceptional career opportunity of Housekeeping Manager. Qualified candidates thrive in a hospitality environment and are highly focused on providing superior service for our members and guests.

The Housekeeping Manager will inspire and demonstrate the inclusive and stylized culture that allows the team to consistently exceed member and guest experiences through successful housekeeping operations. The Manager needs to be communicative, organized, and personable. They are a true professional who can deliver an exceptional experience to guests and staff alike. They are meticulous when it comes to cleanliness, organization, attention to detail, communication, and timelines. They will do anything for a member or coworker and they take pride in delivering a world-class occasion each and every day.


  • Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures in order to have product guest ready at established check-in time
  • Maintains log of room entry key cards, pagers, and radios
  • Maintains payroll and productivity reports to monitor labor expense. Reviews two-week payroll report
  • Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs
  • Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests
  • Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service
  • Coordinates with Banquet and Set Up departments the placement and removal of equipment in units
  • Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc.
  • Manages the laundry department on identifying linen needs
  • Incorporates safe work practices in job performance
  • Regular and reliable attendance
  • Performs other duties as required

    • Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience.
      Job Knowledge, Skill, and Ability Preferences:

      • Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
      • Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates
      • Strong problem analysis and problem resolution skills
      • Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs.
      • High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy
      • Strong written and verbal communication skills
      • Strong leadership and people management skills
      • Professional and courteous demeanor
      • Ability to create high performance teams and to be an effective team player
      • Demonstrate a consistent commitment to company values
      • Perform with a focus on individual and team advancement
      • Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, Outlook
      • Ability to maintain effective financial accountability to the company and to the ownership
      • Exceptional personal hygiene and positive representation of the organization to Troon associates, members, guests and vendors

Keywords: Troon, Maui , Housekeeping Manager, Hospitality & Tourism , Lahaina, Hawaii

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