MAC Retail Manager - Full-time - Macys Kukui Grove - Lihue,HI.
Company: Estee Lauder Companies
Posted on: January 21, 2023
Description - External
The Retail Manager will oversee all of the daily operations of the
retail partner counter. Develop strategies to Drive Sales, improve
consumer experience, increase profitability, enforce partner store
/ brand policies and marketing programs that will increase sales
and grow the existing customer base. Maintain high store standards
and conditions and foster a positive environment. They will manage
the counter employees, including hiring, coaching, performance
evaluation, scheduling and assigning duties and responsibilities.
The Retail Manager will be responsible for maintaining the overall
culture and to ensure the staff also represents and embraces the
brand culture and goals.
- Lead delivery of high-touch customer service philosophy of EL
companies and Consumer Experience Standards of Brand
- Ensure high standards for consumer experience
- Manages/leads/influences team in driving sales, excellent
consumer experience and quantifying the team's ability to meet
and/or exceed sales and services goals.
- Meet or exceed fiscal sales goals within operating
- Analyze the business and identify sales goals/targets to be
set, proactively anticipate and rectify obstacles to goal
achievement using critical problem-solving skills, target specific
KPI's relevant to the business, strategize client engagement to
acquire, convert, and retain clients.
- Demonstrates solid understanding of sales, product knowledge,
events, operations, retail market and beauty industry to keep
business and team moving forward by capturing consumer
insights/sales trends/traffic patterns and using learnings to
influence planning optimization
- Liaise with Field Leader and Talent Acquisition team on
end-to-end talent acquisition process including using technology to
identify/select potential candidates for open requisitions
- Recruit, retain and develop a high-performing and diverse
- Interview, hire, and manage staff behavioral and sales
performance (including annual performance review and feedback from
HR partner to determine future development of team)
- Manages all aspects of visual merchandising and elements in the
environment, including implementing all visual directives,
maintaining impeccable visual standards for all product on counter,
both on sales floor and back of house, and elevating the customer
- 5+ in retail industry and 1+ years' experience managing retail
POS stores/counters preferably Beauty industry.
- Ability to deliver overall sales plan for assigned store
- Ability to lead, coach and develop direct employees to achieve
- Proven track record leading a team to achieve customer service
- Ability to work in a fast-paced collaborative environment.
Keywords: Estee Lauder Companies, Maui , MAC Retail Manager - Full-time - Macys Kukui Grove - Lihue,HI., Hospitality & Tourism , Lihue, Hawaii
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