Lead Guest Relations Coordinator $21/hr + Training Pay
Company: Marriott Vacations Worldwide
Location: Lahaina
Posted on: March 19, 2023
Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
$21.00/hr + commission + up to $300/week additional training pay
for the first 10 weeks only Additional terms and conditions and
exclusions apply. Please contact Talent Acquisition Manager,
Kristal McLaren at for additional details.
POSITION SUMMARY
- Update information board on a regular basis to inform employees
of important events.
- Provide assistance and guidance to employees who are struggling
with job duties (e.g., low package sales numbers).
- Assign lead calls or emails to Sales Executives based on line
rotation.
- Create spreadsheets to organize information related to Sales
and Marketing activities (e.g., mailing lists, tours).
- Enter, retrieve, reconcile, and verify information in software
involved in the sales process.
- Contact appropriate individual or department as necessary to
resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and
externally.
- Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling.
- Encourage guests or callers to purchase or schedule preview
package sales/tours and answer questions about property
facilities/services.
- Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to
manager.
- Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company
assets.
- Welcome and acknowledge all customers; anticipate and address
customers- service needs; assist individuals with disabilities;
thank customers with genuine appreciation.
- Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with
others.
- Ensure adherence to quality expectations and standards;
identify, recommend, develop, and implement new ways to increase
organizational quality.
- Reach, bend, twist, pull, and stoop; visually inspect tools,
equipment, or machines; move up and down stairs and/or service
ramps; move, lift, or carry objects weighing less than or equal to
10 pounds; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by
Supervisor.
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
Keywords: Marriott Vacations Worldwide, Maui , Lead Guest Relations Coordinator $21/hr + Training Pay, Human Resources , Lahaina, Hawaii
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