Lead Guest Relations Coordinator $21/hr + Training Pay

Company: Marriott Vacations Worldwide
Location: Lahaina
Posted on: March 19, 2023

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

$21.00/hr + commission + up to $300/week additional training pay for the first 10 weeks only Additional terms and conditions and exclusions apply. Please contact Talent Acquisition Manager, Kristal McLaren at for additional details.

POSITION SUMMARY

• Update information board on a regular basis to inform employees of important events.
• Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
• Assign lead calls or emails to Sales Executives based on line rotation.
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• Enter, retrieve, reconcile, and verify information in software involved in the sales process.
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all customers; anticipate and address customers- service needs; assist individuals with disabilities; thank customers with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• Reach, bend, twist, pull, and stoop; visually inspect tools, equipment, or machines; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisor.
  
  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Maui , Lead Guest Relations Coordinator $21/hr + Training Pay, Human Resources , Lahaina, Hawaii