Service Express Agent (PBX Operator) - The Westin Maui Resort & Spa, Ka`Anapali (21101301)
Company: Marriott International, Inc.
Posted on: November 14, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Westin Maui Resort & Spa, Ka`Anapali located at 2365 Kaanapali
Pkwy, Lahaina, HI, 96761 is hiring a Service Express Agent (PBX
Answer, record, and process all guest requests, questions, or
concerns via telephone, email, chat, and mobile communication
devices. Operate telephone switchboard, process guest requests for
wake-up calls, and connecting and directing calls to the
appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu
selection and record transactions in point-of-sale system. Assist
guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
Apply now at
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Maui , Service Express Agent (PBX Operator) - The Westin Maui Resort & Spa, Ka`Anapali (21101301), IT / Software / Systems , Kahului, Hawaii
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