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Field Service Technician

Company: Elitech Systems Pvt. Ltd.
Location: Kekaha
Posted on: May 12, 2022

Job Description:

Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of our team Responsibilities Provide service support for video surveillance, access control, intercom, and alarm monitoring solutions for current and new customers in the service area. All installation activities related to electronic security to include but not limited to: effectively communicating and coordinating with customers, Elitech Systems IT team and contractors, cable pulling, mounting devices, system programming, and customer training. Understand the process of running wire, cable, and circuits in a real-world environment Troubleshoot and repair video surveillance, intrusion, and access control system failures. Effective diagnostics of systems both remotely and on-site. Prioritizing, planning, and time management Interact with customers in a professional manner to cultivate positive customer relationships Communicate and escalate service issues to service team Communicate with management as to needs and actions are taken or to be taken to complete projects in a timely manner Responsible for handling service calls in compliance with client contractual agreements. Complete all necessary paperwork or service system in a timely manner to ensure real-time communication is shared with the team. Communicate to upper management any service items requested by the customer to ensure it falls in line with the signed service agreement. The accounting department may bill the customer for services that fall outside of the contractual agreement. Perform preventative maintenance duties as assigned and complete as required by the customer service agreement. Safety: Always be aware of your surroundings and the people in the vicinity that can pose threat to technician safety, technician safety is always first; Understand and follow all Elitech Systems LLC safety procedures regarding equipment, tools, and handling of heavy objects. Interisland travel for projects as needed Qualifications Firm grasp of mechanical and electrical functions. Must be able to diagnose and repair mechanical, electrical, and telecommunication faults. Ability to read floor plans. Aptitude to read, understand and apply knowledge from technical documents Understanding of low voltage systems and wiring Familiarity with the proper use of volt/ohm meters, circuit toners, and Telco/network connector termination tools. Familiarity with basic networking theory. (Assigning IP addresses, connecting network switches and routers. Analytical ability to diagnose basic problems and ability to work with minimum supervision. Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and efficient installation procedures. Must be proficient in using a PC. Must be able to effectively use tools and equipment as provided. Must possess critical thinking skills and the ability to make decisions while under limited supervision. Must be able to safely operate a motor vehicle and possess a valid driver---s license. List of tools, software, or other devices used: Familiarity with IP camera, DVR, and alarm panel setup procedures using laptop and vendor-specific software. Basic hand tools such as screwdrivers, pliers, wire cutters, wire strippers, wrenches, drill bits and a battery-operated drill, flashlight, Volt/Ohm meter, circuit toner. Education and/or Experience Associated Degree from a 2-year college or college program certificate or two to four years of related experience and/or training or equivalent combination of education and experience Preferred four years of Electronic Security Technician experience as it pertains to services, products, communication, and operations. Featured benefits Raises based on performance. Company Vehicle, company cell phone and company shirts provided.

Keywords: Elitech Systems Pvt. Ltd., Maui , Field Service Technician, IT / Software / Systems , Kekaha, Hawaii

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