The Instant Return Representative is an essential member of the
airport location team and is the brand ambassador by providing the
fastest, easiest, and most valued experience to our customers. This
team member is responsible for providing attentive, courteous, and
expeditious service to our customers as they return their
The key responsibilities and accountabilities are:
+ Provides world class customer service by managing vehicle
returns process, in compliance with Hertz's policies and
+ Personally welcome all customers with a pleasant greeting and
professional attitude at all times, assist with luggage and answer
questions in a friendly manner
+ Provide the customer with an invoice and a full explanation of
+ Resolve customer issues and concerns professionally using
effective customer service techniques. When applicable, direct
queries to the Team Leader for the issue can be resolved before the
customer leaves the location.
+ Inspect vehicle and record any new damage or major cleaning
requirements and complete required documentation.
+ Check fuel level and mileage and clearly explain final charges
to the customer
+ Secure vehicle keys from the customer and ensure they stay
with the vehicle while reminding customers to remove their personal
belongings. Offer assistance as needed.
+ Drive continuous improvement by communicating customer
feedback to team and engaging in action planning to improve
operational performance and customer satisfaction
+ Maintain appearance appropriate for providing best in class
customer service in accordance with established guidelines
+ To carry out any other duties requested by the managers/Team
+ Keep work area organized and free of clutter
Passion for customer service and attention to detail - Goes the
A minimum of one year of sales or customer experience in a high
volume or service oriented environment
Proven strong sales and closing skills and the ability to
friendly, engaging manner
Basic computer proficiency
Must be able to:
+ Good communication skills both written and oral. Communicate
in English clearly and proficiently. Candidates fluent in other
languages are encouraged to apply.
+ Work in a fast paced environment with a variety of tasks.
Excellent organizational and time management skills
+ Demonstrate professionalism and interpersonal skills
+ Proven experience of working well within a team.
+ 100% customer focus, with proven experience within a customer
+ Work flexible shifts including weekends and holidays; and work
overtime as required
+ Work outdoors during all weather conditions
+ Stand for long periods of time
+ Lift up to 45 pounds
o Hertz is a Drug-Free Workplace. All employment is contingent
on successful completion of drug and background screening.
o Hertz is an equal opportunity affirmative action employer and
administers all personnel practices without regard to race, color,
religion, sex, age, national origin, sexual orientation, gender
identity or expression, marital status or domestic partnership
status, disability, protected veteran status or military status,
genetic information, or any other category protected under
applicable law. Hertz is committed to taking affirmative steps to
promote the employment and advancement of minorities, women,
persons with disabilities and protected veterans.