PURPOSE AND SCOPE:
Support FMCNA's mission, vision, core values and customer
service philosophy. Adhere to the FMCNA Compliance Program,
including following all regulatory and FMS policy requirements.
Under close supervision and direction of the Clinical Manager or
Charge RN, compiles, verifies, and files medical records of
dialysis patients in the facility according to company standard
operating procedures and pertinent regulatory requirements,
ensuring patient confidentiality at all times. May provide other
patient customer service functions as needed by the clinical
DUTIES / ACTIVITIES:
Responsible for driving the FMS culture through values and
customer service standards.
Accountable for outstanding customer service to all external and
Develops and maintains effective relationships through effective
and timely communication.
Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
PRINCIPAL RESPONSIBILITIES AND DUTIES
Compiles and maintains medical records of both the in-center and
home patients in the dialysis facility according to company
policies and procedures and in compliance with all applicable
regulatory requirements. Ensures patient confidentiality is
maintained at all times.
Stores or disposes of obsolete files when appropriate according to
the procedures defined by the Fresenius Medical Care Compliance
Records Management department and in compliance with Federal, state
and local regulations.
Prepares hemodialysis records for the following day's activities
ensuring they are stored/kept in a secure location until needed per
HIPPA requirements. Charts, posts, and files appropriate
information per defined procedures.
Assists with laboratory work process; Prepares lab slips and tubes
for routine and non-routine blood work; Centrifuges the blood or
refrigerates according to laboratory specifications after the draw
is completed; Packs the box for shipment and then direct these to
the appropriate laboratory as required.
Posts/enters the results from the labs into the electronic database
(Proton/AMI) as needed (where allowed by state regulations).
Assists in the collection of Patient Statistical Profile and
Continuous Quality Improvement Data.
Assists with month-end reporting requirements such as Epogen data
collection and Proton/AMI generated reports as needed.
Maintains accurate records of hospitalization, patient travel, etc.
to facilitate coordination of patient scheduling, ancillary
Assists in auditing records for ongoing compliance with medical
Assists patients with transportation arrangements.
Coordinates with transient patient paperwork.
Other duties as assigned which may include, but are not limited to:
Answering telephones, Greeting patients, Word processing, and
Proton/AMI or equivalent data entry.
Other duties as assigned.
High school diploma or equivalent.
EXPERIENCE AND REQUIRED SKILLS
Six months of relevant experience in a medical setting
Computer skills - specifically knowledge of word processing
Good communication skills - verbal and written
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.