In-House Sales Manager
Company: Diamond Resorts Corporation
Location: Kailua Kona
Posted on: May 3, 2021
The Sales Manager is responsible for ensuring that team members
(Vacation Counselors) perform all sales activities for new and
existing members, owners and guests. The Sales Manager is also
responsible for representing the Company, ensuring member/guest
satisfaction, and managing the quality of product and service
ESSENTIAL JOB FUNCTIONS
Supervises a team of vacation counselors who deliver vacation
ownership presentations to current and potential clients in an
ethical and responsible manner.
Trains vacation counselors to learn and deliver a branded and
scripted sales pitch according to company guidelines.
Assists and trains team members in sourcing and developing
Develops sales action plans and schedules for each individual
Assists with the structure and action plans for each vacation
Assists vacation counselors in overcoming client objections.
- Adds credibility as a higher authority figure, negotiating with
clients to close sales of products
Responsible for achieving and/or exceeding the established sales
targets in regards to volume per guest (VPG), net sales volume and
closing percentage as directed by senior management.
Complete all required company trainings and compliance courses
Adhere to company standards and maintains compliance with all
policies and procedures.
- Perform other related duties as assigned.
- High School Diploma or equivalent.
This position spends the majority of the time (50% or more)
achieving Organization objectives, often through the coordinated
achievements of subordinate Staff. A portion of the time may be
spent performing individual tasks related similar to those
performed by direct reports, but primary duties are supervisory or
organizational-goal centric. This position analyzes and resolves
problems, determines work techniques, monitors for regulatory
compliance, maintains production, interprets and creates policies,
and demonstrates expertise in department/Sales subject-matter.
This position establishes departmental goals and objectives,
functions with independence, and makes decisions on matters of
significant importance. This position manages Team Members,
financial, and/or physical resources; proactively assesses risk to
establish systems and procedures to protect organizational assets.
This position also exercises judgment within defined procedures and
policies to determine appropriate action; develops systems to
ensure subordinate Team Members adhere to policies and procedures
in compliance with organizational goals and objectives.
Specific supervisory duties include, but are not limited to the
Establishes objectives and goals for the team; plans, organizes
and manages work flow.
Assigns, monitors, and reviews work; evaluates direct report's
Recruit, interview, train, discipline, and terminate (with HR
approval) direct reports.
Orientate and train direct reports
Approves time records/time off requests and submits payroll for
Investigates and resolves concerns and complaints.
- Provide assistance and support to the site; maintains a
positive and professional working environment.
LICENSE & CERTIFICATIONS
- Valid Real Estate License, only if required by applicable state
SKILLS & ABILITIES
This position requires the ability to understand and follow both
oral and written instruction as well as have knowledge of and
properly use Standard English and follow office practices. Must be
able to communicate effectively with others, analyze and resolve
problems, maintain effective working relationships, and interact
successfully with internal and external customers.
Specific skills and abilities include, but are not limited to
Skilled in the knowledge and application of sales techniques
such as building rapport, needs and/or value selling, negotiating,
and closing the sale.
Ability to conduct oneself on a professional and unbiased manner
at all times.
Must be able to clearly explain the product and sampler
Computer proficiency in Microsoft Word, Excel and Outlook.
Understands how to develop and implement business
Excellent customer service skills.
Excellent time management skills and the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain cooperative working
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often of a different
nature, changing from one task to another, with impending deadlines
and/or established timeframes.
Ability to speak competently and confidently in a public
Performs well with frequent interruptions and/or
- Intermediate math skills.
Keywords: Diamond Resorts Corporation, Maui , In-House Sales Manager, Other , Kailua Kona, Hawaii
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