Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Meet and greet guests as they arrive for scheduled sales
presentations or stop by the sales gallery for general information.
Ensures that all guests are comfortable and offers refreshments to
guests as they wait for sales presentations. Assign guests to
proper Sales Executive and track and update reports regarding line
rotation. Award premiums (gifts) to guests upon completion of sales
presentation and track premium delivery in computer system. Ensure
that the common areas in the gallery are neat, clean and stocked
with various hospitality items.
Report accidents, injuries, and unsafe work conditions to
manager. Follow all company policies and procedures; ensure uniform
and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of
formats; move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance; stand, sit, or
walk for an extended period of time. Perform other reasonable job
duties as requested.
Marketing and Sales:
* Enter and update data regarding sales presentations, site
packages, and self-generated leads into computer software system. *
Research, compile, retain, and/or communicate pertinent sales
information/history to Sales Executives and/or Managers on a
daily/weekly basis. * Review the details and scheduling of sales
presentations or preview package to guests who do not have a sales
presentation scheduled. * Promote awareness of brand image
internally and externally. * Create, log and expedite premiums
(gifts) for site marketing programs.
* Address guests' service needs in a professional, positive, and
timely manner. * Thank guests with genuine appreciation and provide
a fond farewell. * Anticipate guests' service needs, including
asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever
possible. * Actively listen and respond positively to guest
questions, concerns, and requests using brand or property specific
process to resolve issues, delight, and build trust. * Welcome and
acknowledge each and every guest with a smile, eye contact, and a
friendly verbal greeting, using the guest's name when possible. *
Answer guest questions about property facilities/services (e.g.,
hours of operation, entertainment, restaurants, special
* Set up, replenish and break down all hospitality items
throughout the sales gallery in all locations. * Ensure that the
kitchen preparation room is in order. * Ensure all common areas are
neat and in order. * Oversee and ensure the safety of any children
accompanying sales presentation guests in accordance with corporate
guidelines. * Work in conjunction with the Sales and Marketing
Management and Associates to ensure an efficient tour wave flow
throughout the day. * Communicate to all marketing department
associates tour wave availability. * Update tour manifest
throughout the day. * Complete all Daily Checklists and report and
turn into management at the end of shift.
* Speak to guests and co-workers using clear, appropriate and
professional language. * Answer telephones using appropriate
etiquette including answering the phone within 3 rings, answering
with a smile in one's voice, using the callers' name, transferring
calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages,
and allowing the caller to end the call.
Rewards and Gifts:
* Document the distribution of premiums (gifts) in computer
software systems. * Distribute gifts to guests upon completion of
sales presentation. * Maintain, update and balance premium gifting
banks on a regular basis. * Maintain and update Preferred Merchant
* Use computer systems and software packages to input, access,
modify, store, or output information. * Enter and retrieve data
from computer systems using a keyboard, mouse or trackball.
Working with Others:
* Support all co-workers and treat them with dignity and
respect. * Handle sensitive issues with employees and/or guests
with tact, respect, diplomacy, and confidentiality. Develop and
maintain positive and productive working relationships with other
employees and departments.
* Enter and locate work-related information using computers
and/or point of sale systems. * Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
Policies and Procedures:
* Maintain confidentiality of proprietary materials and
information. * Follow company and department policies and
procedures. * Protect the privacy and security of guests and
coworkers. * Attend meetings as required by Supervisors. Perform
other reasonable job duties as requested.
* High school diploma/G.E.D. equivalent.
Related Work Experience:
* Six months of related work experience.
* No supervisory experience is required.
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive