Req/Job ID: 1002103BR Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time Job Function: Automotive
Store ID: 06330: Sears Auto Center
This position is responsible for managing the entire Auto Center
and Associates, including the Assistant Manager, in Auto Centers
with annual sales volume between $2.2 and $2.99 million. This
includes, but is not limited to, selecting, scheduling,
supervising, directing, managing, counseling, disciplining, and
training of subordinates analyses and driving of sales volume,
customer service, profitability and performance identification and
solution of business problems creation and implementation of
competitive strategies managing productivity standards and overall
Auto Center management responsibilities. Personally provides
professional, timely and courteous service by listening carefully
to customers, presenting Sears Automotive products clearly, and
teaming with technicians.
This position is responsible for the overall management and
performance of the Auto Center and its staff and other projects as
assigned. The Auto Center Manager III is expected to spend well
over 50% of his/her time on management duties on a daily and weekly
basis. The Auto Center Manager III will on an infrequent basis be a
back up to address customer needs and sales transactions when all
the CSAs and the ACA are not able.
Job Requirements: Job Duties/Responsibilities: Sets plans and
strategy to lead Auto Center to ensure achievement of business
goals in sales and service.
Focuses selling, service and support teams on consistent, timely
and accurate customer care.
Ensures delivery of speed and expertise to the customer through day
to day management of business operations, processes and
Conducts financial review, analyses, and long term planning and
management of business and key drivers to impact sales and
Sets plans and strategy to manage expense, understand and drive
margin, maintain appropriate merchandise protection standards.
Responsible for determining appropriate outcomes to customer issues
and concerns by making sound business decisions.
Recognizes, encourages and acknowledges excellent customer
Performs as the Customer Experience Manager on duty.
Responsible for building a high performance team that delivers
Sears Automotive services consistently and to high quality
Plans, directs and supervises the work and productivity levels of
Associates to ensure standards are met or exceeded Recognizes
Makes appropriate decisions on subordinate performance, up to and
including termination of employment following various appropriate
disciplinary processes, and trains and supervises Assistant Manager
in the store to appropriately address performance concerns Achieves
personal sales and service goals and helps team in achieving the
Delivers speed and expertise to the customer through daily
execution of business processes and programs.
Communicates accurately with service technicians to ensure timely
delivery of the specified service.
Performs supervisory functions, including but not limited to,
making employment decisions regarding hiring, promoting, demoting
and terminating, conducting performance appraisals and coaching and
High school diploma or equivalent 1-2 years of related
experience Valid Driver License for the State of employment 18
years of age or older
Must have a valid Driver's License Supervisory Experience
ASE Certified Bachelor's Degree