Off Property Contact Supervisor
Company: Diamond Resorts Corporation
Posted on: May 3, 2021
Under general direction, the Off Property Contact (OPC)
Supervisor is responsible for supporting the OPC Manager in driving
and increasing tour flow by assisting with all external marketing
activities at the designated location(s). The Supervisor provides
direct supervision of Lead OPC Agents, OPC Agents and marketing
support team members and implements strategies to develop, trains,
and recruits OPC team members.
ESSENTIAL JOB FUNCTIONS
Assists in hiring, counseling, coaching, training and managing
Off Property Contacts.
Assists management in achieving/exceeding departmental monthly
Assists with implementing department initiatives to increase
productivity while maintaining a positive demeanor and work
environment at all times towards guests and team members.
Initiates and suggest plans to motivate team members to achieve
monthly/annual tours and sales goals.
Ensures team members are using company-approved scripts at all
times when speaking to guests.
Provides relief for team members on breaks, as needed.
Responsible for individual production, consistently achieving
established production standards as outlined in department
Generates sales tours for each resort entity.
Communicates the customer needs and interests to management so
the Company will continue to change based on the market's
Communicates information to prospective clients regarding the
area's locations and activities.
Ensures entire all OPC team members and locations represent high
standards of quality: appropriate and approved work attire on at
all times, practice good hygiene for individuals, and professional
appearance and organizational cleanliness of locations.
Ensures OPC team members consistently have all tools and
collateral stocked at their respective locations to perform their
Responsible for attending all In-House, Regional, and staff
meetings and trainings, as requested by management.
Responsible for completing all required company trainings and
compliance courses as assigned.
Adheres to company standards and maintains compliance with all
policies and procedures.
- Perform other related duties as assigned.
- High School Diploma or equivalent.
This position provides immediate supervision to direct reports.
Oversee and controls the work performance of others in a close
working relationship, often in the same room or close proximity. A
portion of the time may be spent performing individual tasks
similar to those performed by direct reports. May participate in
the interview, selection and training processes as assigned. May be
responsible for assigning work to direct reports, reviewing results
in accordance to policies and procedures, and providing
recommendations to management.
LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the ability to understand and follow both
oral and written instruction as well as have knowledge of and
properly use Standard English and follow office practices. Must be
able to communicate effectively with others, analyze and resolve
problems, maintain effective working relationships, and interact
successfully with internal and external customers.
Specific skills and abilities include, but are not limited to
Knowledge and application of sales techniques such as building
rapport, needs/value selling, negotiating and closing the sale.
Ability to conduct oneself on a professional and unbiased manner
at all times.
Able to clearly explain the product and Sampler contract.
Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Excellent customer service skills.
Excellent time management skills and the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain cooperative working
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often of a different
nature, changing from one task to another, with impending deadlines
and/or established timeframes.
Ability to speak competently and confidently in a public
Performs well with frequent interruptions and/or
- Intermediate math skills.
Keywords: Diamond Resorts Corporation, Maui , Off Property Contact Supervisor, Other , Lahaina, Hawaii
Didn't find what you're looking for? Search again!