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Off Property Contact Supervisor

Company: Diamond Resorts Corporation
Location: Lahaina
Posted on: May 3, 2021

Job Description:

JOB SUMMARY

Under general direction, the Off Property Contact (OPC) Supervisor is responsible for supporting the OPC Manager in driving and increasing tour flow by assisting with all external marketing activities at the designated location(s). The Supervisor provides direct supervision of Lead OPC Agents, OPC Agents and marketing support team members and implements strategies to develop, trains, and recruits OPC team members.

ESSENTIAL JOB FUNCTIONS

  • Assists in hiring, counseling, coaching, training and managing Off Property Contacts.

  • Assists management in achieving/exceeding departmental monthly budgets.

  • Assists with implementing department initiatives to increase productivity while maintaining a positive demeanor and work environment at all times towards guests and team members.

  • Initiates and suggest plans to motivate team members to achieve monthly/annual tours and sales goals.

  • Ensures team members are using company-approved scripts at all times when speaking to guests.

  • Provides relief for team members on breaks, as needed.

  • Responsible for individual production, consistently achieving established production standards as outlined in department compensation plan.

  • Generates sales tours for each resort entity.

  • Communicates the customer needs and interests to management so the Company will continue to change based on the market's needs.

  • Communicates information to prospective clients regarding the area's locations and activities.

  • Ensures entire all OPC team members and locations represent high standards of quality: appropriate and approved work attire on at all times, practice good hygiene for individuals, and professional appearance and organizational cleanliness of locations.

  • Ensures OPC team members consistently have all tools and collateral stocked at their respective locations to perform their job.

  • Responsible for attending all In-House, Regional, and staff meetings and trainings, as requested by management.

  • Responsible for completing all required company trainings and compliance courses as assigned.

  • Adheres to company standards and maintains compliance with all policies and procedures.

  • Perform other related duties as assigned.

EDUCATION

  • High School Diploma or equivalent.

EXPERIENCE

  • A minimum of two (2) years of experience in the vacation ownership industry.

  • A minimum of one (1) year of supervisory experience in the marketing/vacation ownership industry.

SUPERVISORY RESPONSIBILITIES

This position provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Knowledge and application of sales techniques such as building rapport, needs/value selling, negotiating and closing the sale.

  • Ability to conduct oneself on a professional and unbiased manner at all times.

  • Able to clearly explain the product and Sampler contract.

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Understand how to develop and implement business strategies.

  • Excellent customer service skills.

  • Excellent time management skills and the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.

  • Able to establish and maintain cooperative working relationships.

  • Ability to interpret and create spreadsheets.

  • Able to use sound judgment; work independently, with minimal supervision.

  • Strong analytical and problem solving skills.

  • Able to perform a variety of duties, often of a different nature, changing from one task to another, with impending deadlines and/or established timeframes.

  • Ability to speak competently and confidently in a public setting.

  • Performs well with frequent interruptions and/or distractions.

  • Intermediate math skills.

'264842

Keywords: Diamond Resorts Corporation, Maui , Off Property Contact Supervisor, Other , Lahaina, Hawaii

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