Front Services Agent
Company: Marriott Vacations Worldwide
Posted on: May 3, 2021
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Ensuring guest satisfaction from the moment a guest arrives at
the resort until they check-out. Provide directions to guests to
local destinations. Maintain supplies for the front desk area.
Answer general interest calls to the area.
Display a pleasant, professional, and guest-oriented attitude at
Have an understanding of what is expected of your resort and you
as its representative.
Arrive at your workplace in a timely manner.
Comply with the resort and department codes, policies,
procedures, and regulations.
Consider and understand guests/guestrooms' security, privacy &
Be willing to participate in team efforts and communicate with
Know and be able to complete job-specific duties for the shift
you are working.
- Communicate any uncompleted issues to the next shift
departments as needed.
Register check-in guests, check-out guests, confirm pending
reservations, answer and direct phone calls, take messages, and
communicate with additional front desk clerks as needed.
Use a computer to input information regarding in-house
Handle credit cards and money.
Assist guests with any questions, problems, or concerns and be
able to communicate any unknown situations to the proper department
Know local points of interest and be able to give
Maintain a tidy and operational workspace and area.
Learn and be able to do any front desk clerk position as set
forth in the procedures manual.
Responsible for his/her maintenance of uniforms and
- Performs other duties as requested.
Knowledge, Skill, and Experience:
Minimum Education (or substitute experience) required:
- High school diploma or equivalent
Minimum Experience required:
- 1+ year in a related field
- Must have good oral and written communication skills
- Excellent interpersonal skills
- Ability to multi-task
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Maui , Front Services Agent, Other , Lahaina, Hawaii
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