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Front Desk Agent

Company: Grand Pacific Palisades Resort
Location: Princeville
Posted on: May 3, 2021

Job Description:


  • Would you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?
  • If your answers are yes, please read on...
  • To be successful as a Guest Services Agent, you will need to be a hard working professional who provides superb service ensuring that guests/owners have positive resort experience.

Keep Reading IF:

  • YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.
  • YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.
  • YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.

Essential Job Functions may include:

  • Checks guests/owners in and out of the resort, answering any questions they may have.
  • Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
  • Answering a high volume of inbound calls from guests/owners
  • Communicates effectively with guests, supervisors and associates.
  • Stays informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.

Additional Job Duties that may be occasionally required:

  • Transporting guests throughout the resort in golf carts
  • Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
  • Other ad hoc operations/admin/guest service tasks



Education, Skills & Experience:

  • The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
  • 1+ years of related experience, preferably within the hospitality industry
  • Professional telephone etiquette s required
  • High school diploma or equivalent
  • Strong customer service skills
  • Excellent communication and organizational skills
  • Fluency in both written and verbal Spanish is preferred but not required
  • Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

  • Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 lbs pounds.

Keywords: Grand Pacific Palisades Resort, Maui , Front Desk Agent, Other , Princeville, Hawaii

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