MauiRecruiter Since 2001
the smart solution for Maui jobs

Front Desk Agent

Company: Grand Pacific Palisades Resort
Location: Princeville
Posted on: May 3, 2021

Job Description:

Description

  • Would you like to be a part of a team that helps our guests have an epic vacation experience at a growing resort management & development organization?
  • If your answers are yes, please read on...
  • To be successful as a Guest Services Agent, you will need to be a hard working professional who provides superb service ensuring that guests/owners have positive resort experience.

Keep Reading IF:

  • YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.
  • YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.
  • YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.

Essential Job Functions may include:

  • Checks guests/owners in and out of the resort, answering any questions they may have.
  • Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.
  • Answering a high volume of inbound calls from guests/owners
  • Communicates effectively with guests, supervisors and associates.
  • Stays informed concerning emergency procedures, current projects, security issues, and location of emergency equipment.

Additional Job Duties that may be occasionally required:

  • Transporting guests throughout the resort in golf carts
  • Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms
  • Other ad hoc operations/admin/guest service tasks

Qualifications

Requirements

Education, Skills & Experience:

  • The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.
  • 1+ years of related experience, preferably within the hospitality industry
  • Professional telephone etiquette s required
  • High school diploma or equivalent
  • Strong customer service skills
  • Excellent communication and organizational skills
  • Fluency in both written and verbal Spanish is preferred but not required
  • Must be flexible to work various shifts, including weekends & holidays

Additional Job Elements:

  • Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 lbs pounds.

Keywords: Grand Pacific Palisades Resort, Maui , Front Desk Agent, Other , Princeville, Hawaii

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Hawaii jobs by following @recnetHI on Twitter!

Maui RSS job feeds