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Customer Service Supervisor - ($16/Hour + Flight Privileges Offered)

Company: Unifi
Location: Kahului
Posted on: May 3, 2021

Job Description:

Essential Functions / Key Responsibilities

  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Experience:

  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

  • High School diploma or GED.

Experience:

  • 4+ years of relevant experience.
  • Relevant supervisory experience.

Knowledge, Skills & Abilities:

  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Strong leadership qualities and ability to create a passionate and efficient workforce.
  • Able to effectively resolve employee conflicts.
  • Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:

  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

  • Supervise team of Customer Service Agents and Leads.

Legal

Unifi is an Equal Opportunity Employer.

Keywords: Unifi, Maui , Customer Service Supervisor - ($16/Hour + Flight Privileges Offered), Other , Kahului, Hawaii

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