Guest Service Representative (Administrative)
Company: ZEALANDIA HOLDING COMPANY
Location: Kailua Kona
Posted on: May 3, 2021
Guest Service Representative (Administrative)LaTour Hotels and
Resorts, Inc., is now hiring for a Guest Service Representativeat
our KonaBillfisher property in Kona, Hawaii! LHR is an EOE!
POSITION SUMMARY The Guest Service Representative (GSR) establishes
a positive rapport with guests and provides excellent guest
services from the first greeting through check-out. This position
helps to ensure that guests feel welcome, that their needs are met,
and that their questions/problems are resolved quickly and
appropriately. ESSENTIAL FUNCTIONS The GSR: Greets guests warmly
and efficiently facilitates their check-in and check-out process.
Ensures that welcome and departure calls are being placed in
accordance with company standards. Anticipates guests' needs and
resolves their questions/problems or refers them to the appropriate
person for resolution. Consistently answers all phone calls,
voicemails, and emails in a positive and efficient manner.
Completes the shift checklists accurately and submits them to the
General Manager (GM) or places them in the GM mailbox by the end of
their shift. Communicates often with housekeeping, kitchen, and
maintenance staff on the status of all rooms and guests needs.
Reviews the communication log daily for pass-along information from
previous shifts to ensure seamless service for maximum guest
satisfaction. Counts and verifies that the cash drawer is at the
correct denomination and immediately reports any discrepancies to
the GM. Maintains a neat, clean, and organized environment. OTHER
FUNCTIONS The GSR may also: Perform concierge duties. Assist with
bellman duties as needed. POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials This position requires a high school diploma
or GED. Experience Customer Service experience is preferred, but
not required. LHR's Core Competencies Accountability: Ability to
accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace. Customer
oriented: Ability to take care of the customers' needs while
following company procedures. Enthusiastic: Ability to bring energy
to the performance of a task. Ethical: Ability to demonstrate
conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible
in the workplace. Interpersonal: Ability to get along well with a
variety of personalities and individuals. Responsible: Ability to
be held accountable or answerable for one's conduct. Safety
awareness: Ability to identify and correct conditions that affect
employee safety. Tolerance: Ability to work successfully with a
variety of people without making judgments. Knowledge & Skills
Accuracy: Ability to perform all duties accurately and thoroughly.
Oral Communication: Ability to communicate effectively in a
positive manner with others using the spoken English word to both
internal and external guests. Detail Oriented: Ability to pay
attention to the minute details of every task. Organization: Posses
the trait of being organized and methodically performs each task.
Friendliness: Ability to exhibit an enthusiastic demeanor towards
all guests. Other Requirements Bilingual/Spanish Speaking Preferred
PHYSICAL REQUIREMENTS Next to each activity insert N, O, F, or C
based on the job requirements. N (Not Applicable) Activity is not
applicable to this occupation. O (Occasionally) Occupation requires
this activity up to 33% of the time (0 - 2.5+ hrs./day) F
(Frequently) Occupation requires this activity from 33% - 66% of
the time (2.5 - 5.5+ hrs./day) C (Constantly) Occupation requires
this activity more than 66% of the time (5.5+ hrs./day) Physical
Demands Lift/Carry Stand C Walk C Sit O Handling / Fingering C
Reach Outward C Reach Above Shoulder O Climb O Crawl O Squat or
Kneel O Bend C 10 lbs. or less O 11-20 lbs. O 21-50 lbs. O 51-100
lbs. N Over 100 lbs. N Push/Pull 12 lbs. or less O 13-25 lbs. O
26-40 lbs. O 41-100 lbs. N WORK ENVIRONMENT The GSR works in a
typical front office setting, with many distractions. This position
may be scheduled for any shift, including weekends and
Keywords: ZEALANDIA HOLDING COMPANY, Maui , Guest Service Representative (Administrative), Other , Kailua Kona, Hawaii
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