Full Time Evening Shift Customer Service Agent at Alamo Lihue Airport
Company: Enterprise Rent-A-Car
Posted on: May 3, 2021
Enterprise Holdings has an exciting
opportunity for a full time Customer Service Agent for our evening
shift 230pm-11pm. This position pays
$14.92/hour and is located at our Alamo Lihue Airport location
Service Agent provides superior, friendly, and efficient customer
service at time of rental and return using the company approved
sales and service techniques. Facilitates rental process;
verification and documentation of all necessary driver information
to provide for an efficient and timely rental and return
experience. Pleasantly handles and resolves customer questions,
comments, and complaints while working face-to-face in
city/market locations. Performs all responsibilities with a focus
on the wants and needs of our customers and in accordance with our
Quality Standards. This
role is available as regular full time which include the following
- Paid time
- Retirement savings
plan including 401k with matching profit sharing
- Training and
Get on the
fast track to a more rewarding career with National Car Rental and
Alamo Rent A Car - teams that are committed to quality, innovation,
customer satisfaction and employee development.
We are a multi-billion dollar
industry leader that is rapidly expanding and growing. At National
and Alamo, exciting careers and opportunities are made possible,
because how far you go is really up to you. It's a fast-paced,
people oriented business that offers incredible earning potential
and performance-based promotions.
Our philosophy is to take care of
our customers and employees first. We know if we do this, success
will follow - for both our company and our employees.s and needs of
our customers and in accordance with our Quality
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today – and every day
– the safety and wellbeing of employees, customers and the
communities we serve is our top priority. For the latest on our
COVID-19 response, please
Make eye contact and greets all
customers; identify and attend to customer by name, verify rental
agreement and reservation, thank each customer at the conclusion of
Answer customer questions and provide
assistance based on each customer's needs and requests, by brand.
In some locations, which offer both brands, this job responsibility
requires keen understanding of the differences between products and
services offered by both.
Ensure a pleasant, smooth and efficient
handling of the rental for each customer by assisting in the
exchange and return vehicle processes; review rental parameters
with all customers to ensure a complete understanding of rates and
service charges, verify return date and time on the rental
agreement is accurate and reviews all charges at the time of
Prepare Rental Agreement Folder with all
required information. Offer all customers assistance with
directions, maps, local area information and appropriate service
Answer telephone in a friendly, helpful
and prompt manner.
Work on behalf of the customer and the
company to resolve issues in a fair and equitable manner to ensure
continued customer loyalty.
Maintain appearance of rental counters
and customer areas to present a neat, orderly and safe condition;
ensure counter is stocked with appropriate supplies to provide
smooth and effective counter service.
Assist customers within the queue to
minimize any wait time and provide the most efficient service
Must be at least 18 years of age.
High School Diploma or G.E.D.
Minimum of 1 year experience handling
customer service responsibilities.
A minimum of basic level experience
and understanding of a PC and Microsoft Office Products
Must be able to understand, read, write,
and speak English.
Must have a valid driver's license with
no more than 3 moving violations and/or at-fault accidents within
the past 3 years. No drug or alcohol related convictions on
driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United
States and not require work authorization sponsorship by our
company for this position now or in the future.
Apart from religious observation, must be
able to work one of the following shifts/schedules:
230pm-11pm including weekends and holidays.
Keywords: Enterprise Rent-A-Car, Maui , Full Time Evening Shift Customer Service Agent at Alamo Lihue Airport, Other , Lihue, Hawaii
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