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Local Manager OSPC - Kona

Company: Hawaiian Telcom
Location: Kailua Kona
Posted on: May 3, 2021

Job Description:

Job Purpose

Responsible for managing Outside Plant Lineworkers, Leader Lineworkers, Cable Splicers, and Cable Maintenance Technicians (CZTII) responsible for building, maintaining, and upgrading the copper and fiber Outside Plant Network and grooming of HICAP data lines including but not limited to HDSL2, HDSL4, DSO, ISDN, PRI, OTR1, EOC, EOF, HSI, and HTTV.

Essential Functions

* Manage staff in accordance with the organization's policies and applicable laws: * Monitors and develops competencies of direct-reports * Assign and manage workload to ensure that due dates are met * Monitors the work being performed by direct reports to assure actions being taken are appropriate and effective. * Monitors attendance and performs appraisals as needed for direct-reports * Manage overtime * Ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor * Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels. * Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters. * Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes. * Track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category.

* Review, pre-field, and order materials for work orders prior to deployment * Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc. * Meet short and long term objectives and commitments as directed * Perform and document Safety and Quality Inspections and bimonthly Safety Meetings * Assist engineers, planners, and project managers with planning details and cost * On-call to respond to fiber and copper outages * Responsible for adherence to and communications of Company Policies, practices, and expectations on a timely basis.


Two years of College or Technical School resulting in an Associate's Degree or equivalent

Certifications, Accreditations, Licenses

* Must possess a valid Hawaii State Driver's License. * Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. * Able to qualify for security clearance.


* 3 to 5 years of experience * Minimum 3-5 years of functional experience in outside plant construction, cable maintenance, field operations, broadband data services, engineering, and outside plant equipment installation/maintenance is acceptable. * Working knowledge of safety practices and procedures. * Working knowledge of various automated system functionality including but not limited to dispatching, trouble administration, provisioning, facility records, outside and inside plant records, customer records, and billing. * Previous experience in a repair organization. * Previous experience in customer installations. * Previous experience in data services * Supervisory experience in a unionized environment. * Prior experience and /or knowledge of the Fiber network preferred. * Proficient with basic computer operations including but not limited to Microsoft Office Applications, Outlook, and e-web navigation. * Experience in developing process improvement plans, execution of the plans, and measuring results for the desired outcome * Demonstrated successful experience in team and project management * Demonstrated work experience in all aspects of outside plant construction

Special Knowledge, Skills, and Abilities

* Demonstrated ability to motivate subordinates * Strong analytical, organizational, and planning skills * Excellent customer/subordinate relationship skills * Comprehensive understanding of copper and Fioptics processes * Technical background/experience in copper and Fioptics installation and repair * Technical background/experience in data services, LAN/WAN * Good communications skills * Basic understanding of the overall Hawaiian Telcom network and the services which it provides.

Work Environment

* Daytime tour of duty; occasional scheduled night and weekend work. * May require late hours and weekends to complete assignments and projects. * 24x7 availability required. * Work may be performed at various locations under varying indoor and outdoor conditions. * Physically able to safely operate a motor vehicle * Able to travel to the Mainland and Neighbor Islands for emergency/disaster/outage conditions, meetings, conferences, extended training, and project support. * Requires standing, sitting, lifting/carrying supplies and training materials up to 40 lbs, and reading paper documentation and electronic communications. * May require identifying and distinguishing colors. * Ability to lift, carry, setup, climb, and take down ladders. * May require lifting and carrying standard extension ladders, tools, and manhole and pullbox covers. * May require climbing poles. * May require working in confined and dark areas for long periods of time. * May require identifying and distinguish audible tones/levels and colors. * May require push/pull heavy objects

Supervisory Responsibility

Leads work teams (assigns, coordinates, and checks work) for employees performing similar work

Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Mlama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Keywords: Hawaiian Telcom, Maui , Local Manager OSPC - Kona, Other , Kailua Kona, Hawaii

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