Posting Date Mar 25, 2021
Job Number 21025753
Job Category Food and Beverage & Culinary
Location Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui
Drive, Wailea, Hawaii, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with
more than 500 global locations, is advancing the art of hosting so
that our guests can travel brilliantly. As a host with Marriott
Hotels, you will help keep this promise by delivering premium
choices, sophisticated style, and well-crafted details. With your
skills and imagination, together we will innovate and reinvent the
future of travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment.
Areas of responsibility include Restaurants/Bars and Room
Service, if applicable. Supervises daily restaurant operations and
assists with menu planning, maintains sanitation standards and
assists servers and hosts on the floor during peak meal periods.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance in areas of responsibility.
Determines training needed to accomplish goals, then implements
Education and Experience
High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Supervises and manages employees. Manages all day-to-day
operations. Understands employee positions well enough to perform
duties in employees' absence.
Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by
Encourages and builds mutual trust, respect, and cooperation among
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors,
or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and
accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient
Ensures compliance with all food & beverage policies, standards and
procedures by training, supervising, follow-up and hands on
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal liquor laws.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and
Monitors alcohol beverage service in compliance with local
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and
meets the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a
good example of excellent customer service and creates a positive
atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service
Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensure excellent service
from point of entry to departure (e.g., greeting from hostess,
speed of order taking and food and beverage delivery, fulfillment
of special requests, collection of payment & invitation to
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
Ensures employees are treated fairly and equitably. Strives to
improve employee retention.
Ensures employees receive on-going training to understand guest
Solicits employee feedback, utilizes an "open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of
Provides information to supervisors, co-workers, and
subordinates by telephone, in written form, e-mail, or in
Analyzes information and evaluating results to choose the best
solution and solve problems.
Assists servers and hosts on the floor during meal periods and high
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant
Oversees the financial aspects of the department including
purchasing and payment of invoices.
Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.