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General Manager - HGV Waikoloa

Company: Hilton Grand Vacations
Location: Waikoloa
Posted on: June 3, 2021

Job Description:

Job Description
What will I be doing?

The General Manager will be responsible for all facets of Resort Operations through the maximization of available resources, to acquire an outstanding guest experience while exceeding established standards for quality and service and meeting financial goals.

You will be driving company success through performing the following tasks to the highest standards:

  • Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are supervised and applied.
  • Builds and manages Association(s) budgets and retail budgets.
  • Supervises replacement program for the Association as dictated by the approved reserve funding.
  • Develops and maintains cost and labor controls to ensure operation within budget.
  • Advises owners of local activities that may affect the property and/or property value.
  • Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Resolves most appropriate and efficient method to make repairs and perform needed maintenance. Protect and improves the asset.
  • Supervises operational performance through observation and feedback.
  • Prepares for and conducts Spring and Fall HOA meetings and the annual owners meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries, officers’ reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
  • Communicates continuously with the Association Management group for relevant information impacting HGV owners and HOA administration.
  • Conducts periodic communication with the sales organization as it relates to service and product changes and improvements.
  • Maintains a close working relationship with Hilton Grand Vacations Company and contributes to the sales and resales of unit weeks.
  • Assures compliance with labor laws and respects areas of responsibilities
  • Develops career path opportunities for department heads.
  • Counsels direct reports on job-related matters.
  • Guides and advises employees to achieve established goals and objectives.
  • Builds and supervises guidelines by which all employees are hired, developed, counseled, and separated.
  • Seeks certifications and informative programs related to the hospitality functions.
  • Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.
  • Recommends to the Board of Directors improvements of resort management's services and programs.
  • Reviews and evaluates all aspects of the Association's operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern, alerting the appropriate party.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • 4+ year(s) of management experience
  • 3+ year(s) of related experience in a similar role
  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality
  • Ability to demonstrate confidence in vision during uncertain times
  • Exhibits direct integrity and support to team members, corporate leaders, owners and guests
  • Associates Degree

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Maui , General Manager - HGV Waikoloa, Other , Waikoloa, Hawaii

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