Aloha and thank you for your interest in the Airport Guest
Service Agent position with Hawaiian Airlines in Lihue!
At Hawaiian Airlines, we are about welcoming our guests with
Hawaiian hospitality and aloha, and taking care of our people, our
home and the communities we serve. Join our 'ohana and be a part of
an exciting team of professionals dedicated to serving our kama'ina
and introducing our islands to the world!
Candidates applying to this requisition may be considered for
the interview process below. The interview process consists of the
- A 20-minute telephone interview
- A 60-minute group video interview
- A 30-minute final video interview
Candidates successful in the interview process may be invited to
classroom training in Honolulu. Training is 2 weeks, from Monday -
Friday, 8 hours per day, and is unpaid.
Our Guest Services Agents provide our guests with an authentic
Hawaiian hospitality experience working at the ticket counter and
at the gate.
Our best Guest Service Agents possess exceptional communication
skills, thrive in a fast-paced environment and are willing to lend
a helping hand.
Watch a brief two-minute video to learn more about the
Pay and Benefits
This position is covered by a collective bargaining agreement
and the pay for this position is $11.59 per hour.
Medical, dental and vision benefits are provided in accordance
with the collective bargaining agreement and may not be available
for all positions.
Per the collective bargaining agreement, work schedules are
awarded based on seniority. New hires are awarded their initial
shift based on operational need and must be able to accept any
Work schedules are set, 5 days on, 2 days off. Shifts do not
change unless there is an operational need.
Part-time is 5 to 6 hours per shift and full-time is 8 hours per
shift. Part-time employees may be extended to full-time hours based
on operational need. Part Time shifts are scheduled 5 days per
week. Based on operational need, you may need to report to work
early and/or work beyond your scheduled end time.
If You Do Not Reside on Kaua'i
If hired, based on operational need, you will be required to
report to work early and/or work beyond your scheduled end time.
Those who plan to fly to get to/from work would have difficulty
reporting to work early, which is a restriction in availability. It
would be difficult for us to consider you and encourage you to
monitor our careers website for an opportunity based on your
desired work location.
- Legally authorized to work in the United States
- Minimum 18 years old
- Possess at least a high school diploma or equivalent
- Valid driver's license issued in the United States (driver's
permits and provisional driver's licenses not allowed)
- Ability to lift up to 70 lbs. when checking in guests'
- Ability to accept any work shift awarded
- Ability to complete pre-employment drug test and if hired,
random drug testing
- Ability to fulfill comprehensive background checks and
fingerprinting to satisfy company security requirements and obtain
various clearances to work at the airport (SIDA, Customs, USPS as
- No visible body art. Visible is considered anything seen while
wearing a Hawaiian Airlines standard uniform piece (short-sleeved
shirt or blouse), including but not limited to the neck area and
above, any visible areas with arms lifted above the head, or any
visible areas while in a crouching position. Covering tattoos with
makeup, bandages or wearing a long-sleeved shirt under the
short-sleeved standard uniform piece is not acceptable.
- Airline experience
- Customer service experience in the hospitality industry
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for
each of the past 17 years (2004-2020) as reported by the U.S.
Department of Transportation. Consumer surveys by Cond Nast
Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian
among the top of all domestic airlines serving Hawai'i.
Now in its 92nd year of continuous service, Hawaiian is
Hawai'i's biggest and longest-serving airline. Hawaiian offers
nonstop flights within the Hawaiian Islands, between Hawai'i and
more U.S. gateway cities (16) than any other airline, as well as
service connecting the islands with Japan and South Korea. As a
result of the COVID-19 pandemic, Hawaiian has temporarily suspended
service in Australia, New Zealand, American Samoa and Tahiti.
The airline is committed to the health and safety of its guests
and employees and has reinforced enhanced cleaning procedures
across its business. While the experience may be a little
different, the authentic Hawaiian hospitality remains unchanged.
Additional details on how Hawaiian is keeping guests and employees
safe can be found at HawaiianAirlines.com/KeepingYouSafe.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings,
Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow Hawaiian's Twitter updates
(@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and
follow us on Instagram (hawaiianairlines). For career postings and
updates, follow Hawaiian's LinkedIn page.
For media inquiries, please visit Hawaiian Airlines' online
- Equal Opportunity Employer/Protected Veterans/Individuals with
- Please view Equal Employment Opportunity Posters provided by
- The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
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