Tiffany & Co… the name instills images of
Beauty, Romance and the iconic Blue Box. It is a Symbol of
Excellence. For 175 years, Tiffany has created a legacy of
exquisite designs and romantic ideals. Tiffany & Co.'s rich
heritage of celebrated artists, historic milestones and magnificent
jewelry creates the foundation from which our employees build upon
each day. Tiffany employees are passionate, kind and professionally
committed. We hold ourselves and our co-workers to very high
standards. We continually educate ourselves about new merchandise
collections, cultures and the evolving luxury market. Our respect
and love for the brand creates a workplace like no other.
We expect our employees to deliver the
Tiffany Experience to each and every client and Tiffany is
committed to creating an organization that recognizes and rewards
excellence in service of this promise. For us, it is a dream to be
associated with a company that is forever aligned with exquisite
craftsmanship, timeless design and a dedicated commitment to
The Director will effectively lead, develop
and support the sales and/or operations of a Tiffany store to meet
and/or exceed sales and profitability targets. S/he is a strong,
decisive and collaborative leader who builds a climate of service
excellence and leads the team to deliver extraordinary client
experiences and partners with the Market Vice -President. The
Director is a dynamic and inspiring leader who embodies the Tiffany
Cultural Values: Honor the Customer, Think Boldly, Lead with
Passion, Do the Right Thing, and Be Brilliant Together.
Sales: Deepen the
relationship with our clients to achieve sales plan and drive
lifetime loyalty and spend. Identify business opportunities and
implement actions to consistently achieve or exceed monthly,
quarterly and annual store sales plan. Direct managers to drive
client development activity among individual team members to
cultivate new and existing clients. Demonstrate sales leadership by
playing an active role on the sales floor and managing client
relationships personally. Manage and motivate the team to drive
business through key product pillars.
Service: Elevate the in
store experience by consistently delivering memorable moments.
Lead, model and coach based on TEI (Voice of Customer Survey)
feedback and elevate the Tiffany Experience Index by keeping the
survey questions in mind. Ensure continuous Guest Experience
management presence on the sales floor, coaching the team on the
Power of Blue selling ceremony and ensuring Tiffany client
experience expectations are being delivered at all times. Optimize
hospitality and store amenities to create unique experiences. Take
action on TEI performance and client feedback to improve client
Talent: Elevate and hire
talent to ensure a winning team and create a best in class service
& selling organization. Develop and execute a Talent Action Plan
for the store. Accurately assess capabilities and build robust
development plans to grow talent at all levels and assist career
Continuously encourage, coach, and provide
qualitative feedback, utilizing reward and recognition as well as
performance management process to improve team engagement and
performance. Network and recruit to build a pipeline of diverse,
multi-lingual, highly skilled talent.
Minimum of 7-10 years of sales management
experience in retail or luxury retail or relevant client related
experience (e.g., hospitality).
Proven track record in sales generation,
managing the achievement of sales goals.
Flexibility to work non-traditional hours,
including days, nights, weekends and holidays.
Proven ability to develop new opportunities
and maintain client relationships while ensuring brand recognition
and penetration in market.
Proficiency with Microsoft Office, Word,
Excel, Outlook, Visio, Power Point, Client tracking systems and
Point of Sales (POS) system.
Flexibility to work in various roles based
on business needs (i.e., on the sales floor, operations, etc.).
Must have authorization to work in the
United States or in the country where the position is based.
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of
America (GIA) course work is preferred.