Airbnb's mission is to create a world where anyone can belong
anywhere. We're now hiring full-time, remote Customer Service
Representatives to support our Airbnb program!
Note: We are currently looking for individuals to work from home
in the states of Texas, Oklahoma and New Mexico.
The role: As a Customer Service Representative, you'll bring
your expertise to deliver exceptional service and solutions to
customers through inbound calls in a high-energy environment. You
will get to work with leading technologies and systems while having
a dedicated team of leaders and peers to support you.
This is the job for you if: You excel at handling customer
inquiries of varying types You are an active listener and can
leverage probing question skills You have a proven track record for
hitting sales targets You can manage and overcome objections for
subscribers' cancellation and suspend requests to assist in
reducing churn You bring an enthusiastic personality
What we offer: Competitive pay rate: $14.00/hr A set schedule of
12pm-2am PST All technical equipment needed to be successful to
work remotely Medical, dental and vision benefits Paid training &
PTO Advancement opportunities - 80% of our frontline leaders have
been promoted from within Additional pay incentives as well as
monthly rewards & recognition programs Employee Discounts EAP &
Health and Wellness programs including a personal trainer dedicated
Excellent verbal and written communication skills and are a
strong multitasker Driven by solving problems and meeting goals
Familiar with Microsoft Office tools Experience in customer service
and sales High school diploma or equivalent
Requirements to work from home: A quiet and distraction-free,
secure place to work.
Excellent Internet connectivity: Internet access speeds of 2 Mbps
upload and 10 Mbps download - the faster the better! In-house
network, and a hard-wired Internet connection capable of
continuously supporting outstanding call quality and high-speed
Wireless and/or satellite Internet Service Providers are not
compatible with our systems.
A Smartphone (iOS or Android), 4 years old or newer, in which you
will be able and willing to download our app that will be leveraged
for company communications.
About us: As a digital transformation company, Sutherland
rethinks and rebuilds processes for the digital age by combining
the speed and insight of design thinking with the scale and
accuracy of data analytics. We have been helping customers
globally, across industries from financial services to healthcare,
achieve greater agility through transformed and automated customer
experiences for over 30 years.