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Guest Service Agent (Front Desk) - Maui Bay Villas - New Hire Bonus up to $1,000!

Company: Hilton Grand Vacations
Location: Kihei
Posted on: July 15, 2021

Job Description:

Job Description

New Hire Bonus up to $1,000!


At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii’s best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine’s 2021 Reader's Choice Awards.


As a Guest Service Agent, you will be responsible for providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.


  • Inputs information into the computerized reservation system to update, maintain records and determine unit availability. Calls for bell person, as needed.
  • Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
  • Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
  • Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel.
  • Relays pertinent information to oncoming shift and reports any unresolved problems with owners and guests to management.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Provides information on area attractions and resort amenities.
  • Assists other departments as needed and carries out other duties as assigned by management.



What will it be like to be a Team Member.....

At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.


Don’t wait! Apply Today.




We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!


To fulfill this role optimally, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Prior cash handling and data entry experience
  • Proficient in the English language to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
  • A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations
  • Ability to multi-task and prioritize duties to meet deadlines and demands



It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree/College Diploma
  • 1+ year of related experience

Keywords: Hilton Grand Vacations, Maui , Guest Service Agent (Front Desk) - Maui Bay Villas - New Hire Bonus up to $1,000!, Other , Kihei, Hawaii

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