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Front Desk Supervisor - Maui Bay Villas - New Hire Bonus up to $1,000!

Company: Hilton Grand Vacations
Location: Kihei
Posted on: July 15, 2021

Job Description:

Job Description

New Hire Bonus up to $1,000!


At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii’s best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine’s 2021 Reader's Choice Awards.


As a Front Desk Supervisor, you will be responsible for overseeing the daily operation of the Front Office. Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out. Commitment and dedication to our Spirit of Service culture and overall Hilton values are to be displayed at all times.


  • Greet and welcome owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
  • Coordinate and monitor reservations.
  • Ensure all Front Office quality standards are complied with and all policies and procedures are consistently applied.
  • Maintain a house bank and ensures deposit accurately reports the daily transactions.
  • Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
  • Post miscellaneous charges as requested.
  • Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
  • Collaborates with all resort departments to meet guest expectations.
  • Corresponds to social media and guest member relations in a timely manner.
  • Trains, supervises, schedules and assists in evaluating Team Members.
  • Any other duties that may be necessary to daily functioning of the resort.



What will it be like to be a Team Member.....

At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.


Don’t wait! Apply Today.




We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!


To fulfill this role effectively, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Minimum 2 years of hotel front office or closely related experience
  • 1+ year of Supervisory experience
  • Demonstrates problem solving, analytical and conceptual skills
  • Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships
  • Displays effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment



It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree/College Diploma
  • Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership
  • 2+ years of Supervisory experience

Keywords: Hilton Grand Vacations, Maui , Front Desk Supervisor - Maui Bay Villas - New Hire Bonus up to $1,000!, Other , Kihei, Hawaii

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