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Room Service Server

Company: Royal Lahaina Resort
Location: Lahaina
Posted on: November 19, 2021

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities

Fundamental Requirements:

---

--- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

--- Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.

--- Check VIP list, and communicate orders to the kitchen and the next room service shift.

--- Set trays and tables according to established standards.

--- Deliver orders according to established standards.

--- Retrieve trays on a timely basis.

--- Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.

--- Prepare and deliver amenities. Replenish as needed.

--- Call all guests before delivery of order.

--- Perform opening and closing duties according to established side work checklist.

--- Have a thorough knowledge of menus and current specials and up-sell items to guests.

--- Assist order taker in the answering of the telephone while maintaining the established standards.

--- Communicate guest needs to proper department.

--- Handle guest's complaints and communicate to management.

--- Ensure overall guest satisfaction.

Keywords: Royal Lahaina Resort, Maui , Room Service Server, Other , Lahaina, Hawaii

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