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Specialist Client Relations

Company: Hilton Grand Vacations
Location: Lahaina
Posted on: January 15, 2022

Job Description:

Job DescriptionWe are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you! As a Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regards to incomplete paperwork/monies for contracts and deeding of the client's new purchase. Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase. Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks. Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service. Provides technical assistance, support and advice to owners regarding the product and services associated with ownership. What will it be like to be a Team Member..... At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Qualifications What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role effectively, you must possess the following minimum qualifications and experience: High School Diploma/GED Able to work flexible schedules including mornings, evenings, weekends and holidays Valid Notary License and/or the ability to acquire a license More than 1 year of experience in notarizing contract documents Strong ability to efficiently resolve complex customer service issues It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: BA/BS/Bachelor's Degree More than 3 years of related experience 2+ years of Supervisory experience EOE/Disabled/Veterans We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Maui , Specialist Client Relations, Other , Lahaina, Hawaii

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