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Bell Captain

Company: Marriott Vacations Worldwide
Location: Lahaina
Posted on: January 15, 2022

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY -Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. - -Follow up with guests to ensure their requests or problems have been met to their satisfaction. - -CORE WORK ACTIVITIES -

  • Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. - -
  • Develop and maintain positive working relationships with others. - -
  • Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. - -
  • Maintain awareness of undesirable persons on property premises. - -
  • Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. - -
  • Welcome and acknowledge all guests, anticipate and address guests' -service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - -
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette. - -
  • Comply with quality assurance expectations and standards. -
  • -Stand, sit, or walk for an extended period of time or for an entire work shift. - -
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. - -
  • Attention to customer service with a professional and pleasant personality. -
  • Available to work a flexible schedule including evenings, weekends, and holidays. -
  • Perform other reasonable job duties as requested by Supervisors. - Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Maui , Bell Captain, Other , Lahaina, Hawaii

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