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Bell Captain

Company: Marriott Vacations Worldwide
Location: Lahaina
Posted on: January 16, 2022

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. JOB SUMMARY-- -Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors.-- --- -Follow up with guests to ensure their requests or problems have been met to their satisfaction.-- --- -CORE WORK ACTIVITIES-- -Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.-- --- -Develop and maintain positive working relationships with others.-- --- -Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.-- --- -Maintain awareness of undesirable persons on property premises.-- --- -Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.-- --- -Welcome and acknowledge all guests, anticipate and address guests'-- -service needs, assist individuals with disabilities, and thank guests with genuine appreciation.-- --- -Speak with others using clear and professional language, and answer telephones using appropriate etiquette.-- --- -Comply with quality assurance expectations and standards.-- --- -Stand, sit, or walk for an extended period of time or for an entire work shift.-- --- -Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.-- --- -Attention to customer service with a professional and pleasant personality.-- -Available to work a flexible schedule including evenings, weekends, and holidays.-- -Perform other reasonable job duties as requested by Supervisors.-- - Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Maui , Bell Captain, Other , Lahaina, Hawaii

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