Store Protection Specialist
Company: Ross Stores, Inc
Location: Kahului
Posted on: May 9, 2022
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Job Description:
Welcome to Ross Stores, Inc., where our differences make us
stronger At Ross and dd's, inclusion is a way of life. We care
about our Associates and the communities we serve and we value
their differences. We are committed to building diverse teams and
an inclusive culture. We respect and celebrate the diversity of
backgrounds, identities, and ideas of those who work and shop with
us. Come join us as we continue our diversity, equality and
inclusion journey! GENERAL PURPOSE: This position provides a
visible presence at the Store entrances/exits, mitigating theft and
fraud and maintaining a safe and secure environment for Associates
and Customers. The Specialist makes eye contact, smiles, and greets
all Customers in a prominent, courteous and friendly manner
deterring opportunity for theft by demonstrating "command" presence
in a Company issued vest/required black attire, and monitoring the
Code 50 package inspection policy. Walks sales floor to identify
and address potential theft indicators, as directed by Store
Leadership. Partners with Store Leadership to ensure compliance
with Loss Prevention directives and minimization of operational
shortage. Must embrace Company values and have a mentality to
protect the Ross treasure. ESSENTIAL FUNCTIONS: Maintaining Safe &
Secure Environment: * Understands that safety is the number one
priority and practices safe behaviors in everything they do and
assists Store Leadership in maintaining a safe and secure
environment for both Associates and Customers. * Provides visible
"command" presence, including prominent greetings with eye contact,
at Store entrances/exits and on sales floor in a Company issued
vest/required black attire, monitoring for potential safety issues.
* Removes clutter and ensures safe, clear egress to emergency
exits. Developing Great Teams & Partnerships: * Provides great
Customer service by prominently greeting Customers, making eye
contact, smiling and answering questions in a friendly and
courteous manner. * Treats all Customers and Associates with
respect. * Demonstrates courtesy, friendliness, and professionalism
at all times. Recognizes Associates using Company recognition
programs. * Regular involvement with internal and external
partners. May include conference calls, scheduled district
meetings, educating Associates, providing recognition, etc. * Other
duties as assigned to support Loss Prevention initiatives. Personal
and Store Brand * Represents and supports the Company brand at all
times. * Maintains a professional appearance, in accordance with
Company dress code. Mitigating Theft & Fraud: * Monitors
entrances/exits as well as sales floor for potential theft by
identifying suspicious behavior. * Gathers theft indicators and
uses internal or external intelligence to impact shortage trends.
Effectively communicates to Store Leadership and Loss Prevention
Leadership. * Adheres to Company policy for external theft
response. * Executes all Company Best Practices and maximizes
productivity by minimizing steps and touches while working.
Minimizing Operational Shortage: * Increases Store awareness on
effective processes to minimize operational shortage. Trains and
educates Associates on shortage reduction initiatives. * Observes
and validates proper checkout procedures for Customers and
Associates. COMPETENCIES: * Manages Work Processes * Business
Acumen * Plans, Aligns & Prioritizes * Builds Talent * Collaborates
* Leading by Example * Communicates Effectively * Ensures
Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS
REQUIRED: * High School education or equivalent required, AA degree
preferred. * One year retail supervisor experience or similar
training preferred. * One year loss prevention/security training
preferred. * Active Security Guard License preferred * Ability to
work effectively in a fast-paced environment. * Strong
communication skills. * Demonstrated ability to build and maintain
relationships with the Store team. * Excellent Customer service
skills. * Proven ability to effectively resolve conflict. * Must be
able to comply with all applicable federal and state laws and
regulations for security positions, including but not limited to,
additional background screening, physical examination,
fingerprinting and/or drug and alcohol testing. PHYSICAL
REQUIREMENTS/ADA: * Consistent timeliness and regular attendance. *
Ability to spend up to 100% of working time standing, walking, and
moving around the Store. * Must be able to raise or lower objects
more than 25 lbs., from one level to another (includes upward
pulling). * Must be able to regularly bend, stoop, or crouch
(frequency and duration will vary per daily business need). *
Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description
is a summary of the primary duties and responsibilities of the job
and position. It is not intended to be a comprehensive or
all-inclusive listing of duties and responsibilities. Contents are
subject to change at management's discretion. Ross is an equal
employment opportunity employer. We consider individuals for
employment or promotion according to their skills, abilities and
experience. We believe that it is an essential part of the
Company's overall commitment to attract, hire and develop a strong,
talented and diverse workforce. Ross is committed to complying with
all applicable laws prohibiting discrimination based on race,
color, religious creed, age, national origin, ancestry, physical,
mental or developmental disability, sex (which includes pregnancy,
childbirth, breastfeeding and medical conditions related to
pregnancy, childbirth or breastfeeding), veteran status, military
status, marital or registered domestic partnership status, medical
condition (including cancer or genetic characteristics), genetic
information, gender, gender identity, gender expression, sexual
orientation, as well as any other category protected by federal,
state or local laws.
Keywords: Ross Stores, Inc, Maui , Store Protection Specialist, Other , Kahului, Hawaii
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