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Company: Royal Lahaina Resort
Location: Lahaina
Posted on: June 16, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.


- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
- Set-up and deliver all VIP amenities.
- Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.
- Answer the telephone according to standards.
- Be familiar with the operation of the P.O.S system.
- Deliver orders according to established standards.
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
- Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
- Prepare and deliver amenities. Replenish as needed.
- Call all guests before delivery of order.
- Have a thorough knowledge of menus and current specials and up-sell items to guests.
- Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.
- Perform cashiering functions by closing checks and preparing end of shift paperwork.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
- Perform all cash handling responsibilities in accordance with Highgate policies and procedures.
- Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Communicate guest needs to proper department.
- Handle guest's complaints and communicate to management.
- Ensure overall guest satisfaction.

Keywords: Royal Lahaina Resort, Maui , ROOM SERVICE SERVER (FULLTIME), Other , Lahaina, Hawaii

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