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Chef Concierge

Company: Four Seasons Resort Hualalai
Location: Kailua Kona
Posted on: June 18, 2022

Job Description:

The Four Seasons Resort Hualalai is looking for a Chef Concierge. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Concierge team, the Chef Concierge works across disciplines to deliver an exceptional experience.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality service. Four Seasons Resort Hualalai provides guests with a haven of serenity and luxury. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.


-Passionately inspire team to show our discerning clientele the best of what Hawai'I Island has to offer.
-Lead team to personalize experiences and connect guests to the unexpected/unforgettable.
-Internalize and demonstrate our cultural/core values on a constant basis, understanding that the team is looking to you to set the tone for the guest experience.
-Ability to lead and work as a team player and interact effectively with people at all levels of the organization.
-Interviews, trains and schedules the Concierge Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed.
-Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Additionally utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
-Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
-Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures

-Stores and retrieves guest packages.
-Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
-Work harmoniously and professionally with co-workers and supervisors.

Desired Qualifications and Skills

- Le clef d'or preferable
-2 years previous hotel management experience, preferably in Concierge
-Previous concierge experience is required
-Successful candidate must possess legal work authorization in United States

Join our 'ohana and enjoy some of our amazing benefits:

-An on-site Naturopathic Doctor
-24-hour access to Indoor and Outdoor Gym
-Holiday, Vacation & Sick pay
-Robust Benefit Plan
-Company Match 401K Plan
-Laundered Employee Uniform
-Free employee meals prepared by the Four Seasons Culinary 'Ohana
-Complimentary stays at Four Seasons Worldwide
-Training and Development Opportunities
-Employee Recognition Programs

Learn more about what it is like to work at Four Seasons - visit us:

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Associated topics: bellstand attendant, club, concierge, door attendant, hostess, lodge, luggage attendant, madison, rapids, rocklin

Keywords: Four Seasons Resort Hualalai, Maui , Chef Concierge, Other , Kailua Kona, Hawaii

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