The Four Seasons Resort Hualalai is looking for a Chef
Concierge. Candidates with a passion for excellence, expertise in
hospitality operations and proven leadership experience are invited
to apply for a career with Four Seasons. As a member of the
Concierge team, the Chef Concierge works across disciplines to
deliver an exceptional experience.
Join Our Team
Join a team that is built on mutual respect, collaboration,
creativity and a commitment to the highest quality service. Four
Seasons Resort Hualalai provides guests with a haven of serenity
and luxury. Four Seasons provides employees with the same level of
care that we expect to be shared with our guests. We have been
ranked in FORTUNE Magazine's 100 Best Companies to work for since
-Passionately inspire team to show our discerning clientele the
best of what Hawai'I Island has to offer.
-Lead team to personalize experiences and connect guests to the
-Internalize and demonstrate our cultural/core values on a constant
basis, understanding that the team is looking to you to set the
tone for the guest experience.
-Ability to lead and work as a team player and interact effectively
with people at all levels of the organization.
-Interviews, trains and schedules the Concierge Staff. Supervises
day-to-day performance of the staff. Coaches staff to achieve Core
and Service Culture standards. Conducts performance reviews.
Disciplines staff as needed.
-Handles all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests
whenever possible; resolves customer complaints; assists customers
in all inquiries in connection with hotel services, hours of
operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
making recommendations based on local knowledge and hotel
practices. Additionally utilizes a variety of software programs to
accurately input special arrangements the guest has made and to
assure proper billing.
-Assures that Concierge Staff knows what activities are available
in the city (theatre, sports, concerts, shows, special exhibits,
sightseeing) and establishes close contacts with vendors in these
areas in order to provide information, ticketing, and reservations
for guests. Assures that desk collateral and information for
restaurants, museums, attractions, maps, and other local
attractions are updated and current.
-Works closely with Front Desk, Reservations, Door Staff, Bell
Staff and Valet Parking to assure smooth handling of guest arrivals
-Stores and retrieves guest packages.
-Comply with Four Seasons' Category One and Category Two Work Rules
and Standards of Conduct as set forth in EmPact.
-Work harmoniously and professionally with co-workers and
Desired Qualifications and Skills
- Le clef d'or preferable
-2 years previous hotel management experience, preferably in
-Previous concierge experience is required
-Successful candidate must possess legal work authorization in
Join our 'ohana and enjoy some of our amazing benefits:
-An on-site Naturopathic Doctor
-24-hour access to Indoor and Outdoor Gym
-Holiday, Vacation & Sick pay
-Robust Benefit Plan
-Company Match 401K Plan
-Laundered Employee Uniform
-Free employee meals prepared by the Four Seasons Culinary
-Complimentary stays at Four Seasons Worldwide
-Training and Development Opportunities
-Employee Recognition Programs
Learn more about what it is like to work at Four Seasons - visit
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply. To access the 'EEOC is The Law' Information
poster please visit this website - Associated topics: bellstand
attendant, club, concierge, door attendant, hostess, lodge, luggage
attendant, madison, rapids, rocklin