POOL AMBASSADOR

Company: Kauai Beach Resort
Location: Lihue
Posted on: June 19, 2022

Job Description:

Job Details Job Location: Kauai Beach Resort - Lihue, HI Salary Range: Undisclosed Job Shift: Any Description PURPOSE : Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation , at all times while enduring quality service, guest satisfaction and the achievement/maintenance of OLS standards and profit maximization. ESSENTIAL FUNCTIONS: - To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Food and Beverage Manager/Restaurant Manager when necessary, to ensure customer satisfaction. - To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart. - To make the Food and Beverage Manager aware of all guest comments and complaints. - To follow all specified procedures to provide prompt, efficient and friendly customer service to Ko Shave Ice guests, and opening, closing and presenting guest checks. - To satisfactorily perform, as directed, all routine opening and closing side duties - To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the POS system. - To follow all company policies and procedures. - To immediately report all suspicious occurrences and hazardous conditions. - To maintain the cleanliness and safety of work areas at all times. - Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. - To attend all mandatory meetings as directed. - To perform other tasks, including cross-training, as directed. - Fluency in English (verbal and written) is required. - Communication skills are utilized a significant amount of time when interacting with guests, wait staff, bartenders, and supervisor. - Reading and writing abilities are utilized often to answer guest's questions regarding the pool or generalized questions to the menu. - Basic math skills are used when performing retail cashier duties. - May be required to work weekends, and/or holidays. - Participates in the day to day duties of the Towel Hut & Pool Slide operations. Ensures charges will be posted to appropriate guest account in timely manner. - Ensures items are displayed according to OLS and hotel standards. - Ensures established pars are maintained. Desired Skills/Experience: - Excellent interpersonal skills and the ability to work well with co-workers and the public. - Possess a courteous, friendly and professional manner. - Good team player. - Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. - Able to work well under pressure and handle multiple tasks at once. - Must be organized, efficient and meet high quality standards for service. - Willingness to go the extra mile. - Must be punctual with regular and reliable attendance. OTHER PERSONNEL ISSUES: - Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct. - Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. - Report any unusual occurrences and/or request to Management - Read and abide by all the regulations and rules of conduct stated in the employee handbook. JOB REQUIREMENTS : Education: No formal education required Experience: Experience in suite service preferred. Age: Must be __ 18 _ years of age. Skills and Abilities: Ability to read, speak and write English. Ability to perform basic arithmetic functions Ability to lift up to 50 pounds. Ability to push up to 100 pounds No. of employees supervised: None_____ employees Travel required: None Hours Required: 8 Hours per Day/Forty Hours per Week; Scheduled days and times may vary based on need Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. Lifting & carrying towels and retail supplies as other supplies as needed. ------------------------------------------------------------------- Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. Bending and kneeling to get and stock supplies and cleaning around the vicinity of the Pool areas. ------------------------------------------------------------------- Mobility Describe the type(s) of mobility required to include distances and % of time involved. Walking, cleaning tables and areas around the pools. ------------------------------------------------------------------- Climbing Stairs: Up to approx.______steps______% of____________ (time period) Ladders: Up to approx.______feet______% of_____________ (time period) X No Climbing Required. ------------------------------------------------------------------- Driving Describe type of vehicle, distances, % of time involved and frequency. X No Driving Required. ------------------------------------------------------------------- Work Environment Inside: 100 % of 8 hour shift _ (time period) Outside: _100____% of _______________ (time period) Describe any abnormal temperature exposures: May have to go into cooler for mini bar supplies Hearing X Critical Moderate Minimal Explain: To be able to hear guest and servers, drink orders and questions ------------------------------------------------------------------ Vision X Critical Moderate Minimal Explain: To be able to handle guest receipts and to identify proper supplies ------------------------------------------------------------------- Speech Critical X Moderate Minimal Explain: Ability to communicate with guests ------------------------------------------------------------------- Literacy Critical X Moderate Minimal Explain: Ability to identify proper supplies ------------------------------------------------------------------- Chemicals/Agents Describe any chemicals/agents to include what they are, warnings and frequency of use. Cleaning and sanitizing solutions for glassware cleaning No Chemicals/Agents Used. ------------------------------------------------------------------- Protective Clothing Type: Approx. % of (time period) X None Required. ------------------------------------------------------------------- Equipment Operation List type of equipment and frequency of use. None Required. ------------------------------------------------------------------- Other Considerations None....

Keywords: Kauai Beach Resort, Maui , POOL AMBASSADOR, Other , Lihue, Hawaii