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Company: Kauai Beach Resort
Location: Lihue
Posted on: September 20, 2022

Job Description:

Job Details

Job Location: Kauai Beach Resort - Lihue, HI

Salary Range: Undisclosed

Job Shift: Any



Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation , at all times while enduring quality service, guest satisfaction and the achievement/maintenance of OLS standards and profit maximization.


- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Food and Beverage Manager/Restaurant Manager when necessary, to ensure customer satisfaction.
- To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
- To make the Food and Beverage Manager aware of all guest comments and complaints.
- To follow all specified procedures to provide prompt, efficient and friendly customer service to Ko Shave Ice guests, and opening, closing and presenting guest checks.
- To satisfactorily perform, as directed, all routine opening and closing side duties
- To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the POS system.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
- Fluency in English (verbal and written) is required.
- Communication skills are utilized a significant amount of time when interacting with guests, wait staff, bartenders, and supervisor.
- Reading and writing abilities are utilized often to answer guest's questions regarding the pool or generalized questions to the menu.
- Basic math skills are used when performing retail cashier duties.
- May be required to work weekends, and/or holidays.
- Participates in the day to day duties of the Towel Hut & Pool Slide operations. Ensures charges will be posted to appropriate guest account in timely manner.
- Ensures items are displayed according to OLS and hotel standards.
- Ensures established pars are maintained.

Desired Skills/Experience:

- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Good team player.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Able to work well under pressure and handle multiple tasks at once.
- Must be organized, efficient and meet high quality standards for service.
- Willingness to go the extra mile.
- Must be punctual with regular and reliable attendance.

- Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Management
- Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Keywords: Kauai Beach Resort, Maui , POOL AMBASSADOR, Other , Lihue, Hawaii

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