Hospital Operations Supervisor
Posted on: November 25, 2022
The RN House Supervisor functions as a liaison for the entire
facility and assumes shift responsibility for evaluating,
coordinating, and maintaining safe and effective patient care
delivery and operations for hospital-wide activities. -The RN House
Supervisor provides nursing expertise in the management of patient
care, staffing and bed management, while ensuring the
interpretation and use of established policies and procedures. -
-This includes functioning as the point person for bed control and
for receiving requests for direct admissions and transfers, and
over-seeing house-wide clinical staffing functions. They
collaborate with medical staff to coordinate patient care
requirements including the need to transfer patients into or out of
the hospital. -Acts on behalf of hospital administration outside of
customary business hours and collaborates with the administrator
on-call when necessary for direction and decision making outside
their authority. -Requires the knowledge to initiate and coordinate
emergency response to critical events and natural
- Coordinates and integrates resources throughout the facility.
-Problem solves on a daily basis utilizing appropriate resources
and communicates concerns to nursing leadership,
Administrator-on-call, and Medical Staff as appropriate.
- Manages hospital capacity and capability for services at all
times. -Monitors changes in patient volume or acuity in inpatient
and outpatient departments, including the Emergency Room.
- In consultation with the Administrator-on-call, institutes and
discontinues diversionary status of hospital services, based on
immediately available capacity and coverage of hospital services as
- Triages and prioritizes patients for admission. -Assigns
admissions in accordance with patient needs. -
- Accepts transferred patients on behalf of the hospital and in
coordination with the accepting physician. -Consering immediate and
anticipated hospital capacity, staffing, and service capability.
-Coordinates with transfer service the incoming transfer of
patients from other islands. -Facilitates and coordinates emergent
care and/or provision for safety needs. -Authorizes mobilization
and/or activation of personnel across continuum, as necessary, to
facilitate hospital operations, patient care and/or ensure a safe
- Practices effective and professional communication techniques
with all interactions; enforces and assists in the interpretation
of hospital, departmental, and medical staff policies.
- Acts as on-site administrative representative for Hospital
Administration outside of customary business hours. Communicates
with and reports to Administrator-On-Call issues affecting hospital
operations. -Provides direction and support to ancillary services
after hours to ensure quality service and a safe environment for
patients and staff.
- Educates/trains, supervises, counsels, and has authority to
discipline (including suspension) -when policies or safety
practices are breached. -Documents details and follows up with
- Maintains and demonstrates an in-depth knowledge of nursing
principles, practices, standards, and techniques and applies this
knowledge in accordance with MMMC policies and within laws and
regulations governing nursing practice in the state of Hawaii.
- Responds to all patient and facility emergencies. -Serves as
Incident Commander initially and Operations Manager (or other role
as assigned) in the Emergency Operations Center during facility and
community emergency situations. Observes and/or facilitates direct
response to assure resolution and documentation of processes.
- Identifies risk management issues and potential and actual
significant events. -Initiates proper procedures. Communicates with
Administrator on Call. -Communicates with other department or unit
managers for follow up or additional action.
- Communicates pertinent information at shift reports, to Unit
Managers, to the Administrator-on-call, and to other departmental
leaders as appropriate.
- Provides and maintains a safe environment for staff, patients,
- Ensures quality patient care according to professional practice
guidelines and intervenes as needed including implementing
disciplinary/corrective action procedures which may include pending
- Coordinates safe patient care -with physicians and health care
team. Advocates for patients and families. -Serves as
Administrative Representative for resolution and documentation of
customer service issues.
- Routinely rounds and communicates with unit charge nurse.
-Assesses complex patient care situations collaborating with
medical staff in regard to level of care requirements.
- Maintains and applies knowledge of current regulatory standards
(e.g., EMTALA, CMS, TJC) and unit specific criteria for appropriate
admission, placement, and transfer of patients.
- Demonstrates fiscal responsibility for operational budget by
timely triage, prioritization, and repatriation of patients to
provide quality patient care with efficient utilization of material
and human resources.
- Participates in orientation of staff (e.g., charge nurses,
coordinators, care managers) to facility operations.
- Monitors and adjusts nursing shift staffing to meet patient
needs in conjunction with unit manager or unit charge nurse.
Adjusts as necessary for change in census and/or patient acuity to
maintain qualify and professional care standards and operational
budget guidelines. -Communicates exceptions to management
responsible for department.
- Assumes 24 hour responsibility for float pool staff.
-Supervises and schedules float pool and call-in staff. -Promotes
flexible scheduling of float and call-in staff in support of all
patient care areas to meet patient care needs and staff needs in a
fiscally responsible manner.
- Maintains knowledge and skills for safe patient care.
-Completes all mandatory in-services and certification.
- Attends and participates in department and unit meetings.
-Actively supports and participates in team projects.
- May perform patient care to the extent necessary to maintain
clinical expertise, competency, and licensing necessary to fulfill
job responsibilities and to direct the provision of care on the
- Provides direct patient care on an as needed basis. Provides
services that are within scope of license and in compliance with
all legal, regulatory, and policy requirements relevant to clinical
- Conducts all activities with the highest standards of
professionalism and confidentiality. -Complies with all applicable
laws, regulations, policies and procedures, supporting the
organizations corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
- Incorporates the MHS Nursing Vision, Model and Values
throughout their Nursing Practice.
- Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient, and accurate.
- May perform additional duties of similar complexity within the
organization, as required or assigned.Basic Qualifications:
- Minimum two (2) years acute care experience, including
experience or successful completion of training program (pre-hire,
post-hire, or on-the-job) in area of specialty, if applicable.
- Bachelors degree in nursing or RN with three years nursing
leadership and/or charge nurse experience. -License, Certification,
- Basic Life Support OR CPR/AED for Professional Rescuers
- Registered Nurse License (Hawaii) -Additional
- Demonstrated knowledge of and skill in decision making,
customer service, interpersonal relations, oral communication,
problem solving, quality management, and written communication.
- Nursing management/leadership experience.
- Masters degree in nursing administration or public health
administration.Job Schedule: Job Category: Nursing Licensed & Nurse
Keywords: Kaiser, Maui , Hospital Operations Supervisor, Other , Lahaina, Hawaii
Didn't find what you're looking for? Search again!