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Quality Assurance Specialist

Company: Hilton Grand Vacations
Location: Lahaina
Posted on: November 26, 2022

Job Description:

Job Description
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

What will I be doing?



  • Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.


  • Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.


  • Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.


  • Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.


  • Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.


  • Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.


  • Provide professional and courteous service to all new clients/owners/guests in accordance with HGV's standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.


  • Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.


  • Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product "lifestyle memberships" between owners and institutions.


  • Additional duties assigned by Management, as needed, to further business objectives.



    We offer an excellent benefits package to our full-time Team Members that start on your date of hire, including -medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO), and extraordinary travel benefits!

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    Qualifications

    There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

    What are we looking for?



    • Minimum 1 year of work experience in Customer Service.


    • Valid Notary License or the ability to acquire a license.


    • Fluency (reading/writing/speaking) in English.


    • Ability to work a flexible schedule to include evenings, weekends, and holidays.


    • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.


    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


    • Ability to effectively resolve customer service issues.


    • High school/GED.



      It would be advantageous to demonstrate the following capabilities and distinctions:



      • 1+ years experience with Notary contract documents.


      • Timeshare/Vacation Ownership experience.


      • 1 year or more of administrative/clerical work experience.


      • Associate's Degree/College Diploma/Cepeg.



        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Keywords: Hilton Grand Vacations, Maui , Quality Assurance Specialist, Other , Lahaina, Hawaii

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