Quality Assurance Specialist
Company: Hilton Grand Vacations
Posted on: November 26, 2022
As a Quality Assurance Specialist, you are the primary liaison to
our customers during the follow-up process of incomplete
paperwork/monies for contracts and deeding of the client's new
What will I be doing?
Assist new owners with making their reservations and assuring they
have all information to feel comfortable with their purchase by
using their expertise in product understanding and document
Provide Notary services for Guests/new owners, in addition to
presenting all other legal documents, in order to complete the
Follow up with Corporate Contracts regarding all client paperwork
and support sales in owner contract fulfillment and
Lead the customer follow-up process by acquiring any vital
(missing/incomplete) documentation or funds as needed to close
transactions. Follow all quality assurance directives and SOPs.
Handle pending contracts, contracts in suspense and aging reports
to achieve retention/compliance targets.
Follow up with any Club Owner service inquiries and partner with
Sales team to improve guest/owner experience to accurately update
all open files.
Provide professional and courteous service to all new
clients/owners/guests in accordance with HGV's standards of
integrity, quality, and service. Exhibit professionalism in actions
Manage client relationships and provides quality servicing for
Hilton Grand Vacations Club Members from the date of purchase to
membership account establishment. Communicates effectively with
management for problem resolution.
Provide technical assistance, support, and advice to owners
regarding the product and services associated with ownership and
handle product "lifestyle memberships" between owners and
Additional duties assigned by Management, as needed, to further
We offer an excellent benefits package to our full-time Team
Members that start on your date of hire, including -medical,
dental, and vision insurance, 401K plan, Paid Time Off (PTO), and
extraordinary travel benefits!
There's something truly outstanding about Hilton Grand Vacations.
The foundation of our culture has been about building memorable
experiences and making a positive impact within our industry and
the communities in which we live and work. Our Team Members are the
driving force behind these efforts. It is their talent, passion,
and dedication to our brand that has fueled the success of Hilton
What are we looking for?
Minimum 1 year of work experience in Customer Service.
Valid Notary License or the ability to acquire a license.
Fluency (reading/writing/speaking) in English.
Ability to work a flexible schedule to include evenings, weekends,
Ability to calculate figures and amounts ranging from commissions,
proportions, and percentages.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Ability to effectively resolve customer service issues.
It would be advantageous to demonstrate the following capabilities
1+ years experience with Notary contract documents.
Timeshare/Vacation Ownership experience.
1 year or more of administrative/clerical work experience.
Associate's Degree/College Diploma/Cepeg.
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Keywords: Hilton Grand Vacations, Maui , Quality Assurance Specialist, Other , Lahaina, Hawaii
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