Accounts Receivable Representative (Maui)
Company: HMSA
Location: Kahului
Posted on: January 25, 2023
Job Description:
- Independently process group and direct payments received from
walk-in members and groups while providing all customers with an
exceptional customer-focused and positive HMSA Center experience.
Ensure that the experience meets the customer's needs and exceeds
their expectations. Communicate and promote HMSA's brand message
and commitment to service excellence
- Effectively and independently analyze and research inquiries
from customers (internal and external) relating to billing and
payments processed by cashiers. Handle customer inquiries (internal
and external) by responding to their needs quickly and efficiently.
Requires broad understanding of HMSA's business, including the
Hawaii Health Connector, HMSA online storefront, LRSP, QNXT, and
ancillary systems. Provide quality service in line with HMSA's
mission and vision.
- Assist in bill production for individual subscribers and
groups, including cycle billing and demand billing. Performs
reconciliations and audits to ensure the billing system, A/R
system, and electronic bill presentment system are in balance.
Independently resolves any identified variances.
- Process mailed-in group and direct payments from members and
groups. Process rejected and unprocessed payments from Bank of
Hawaii Lockbox. Process miscellaneous payments from other
departments: Medicaid, Workshops, Administrative Services Only,
Long Term Care, etc. Process medical refund checks (HMSA or other)
mailed-in by members and providers. Process miscellaneous checks
from Finance & Accounting units. Process member Automatic Dues
Payment Set-up (DPS) and mailing notification letters. Process QNXT
Unapplied Cash Payments. Balance and reconcile deposits, and record
payments to various general ledger accounts.
- Review and conduct analyses to assist the department in
maintaining an efficient delinquency and cancellation process for
individual subscribers and groups. Includes monitoring delinquent
subscribers and groups, generating and mailing delinquency and
cancellation letters, and ensuring that cancelled accounts are
reconciled accurately
- Process routine enrollment and group or subscriber maintenance
transactions submitted in the HMSA Centers.
- Processes returned checks, agent fee bills, and issues petty
cash. Balance cash daily and replenish till monthly. Record
expenses to proper operating expense general ledger account. Make
corrections as needed.
- Performs all other miscellaneous responsibilities and duties as
assigned or directed
Keywords: HMSA, Maui , Accounts Receivable Representative (Maui), Other , Kahului, Hawaii
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