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Quality Assurance Supervisor

Company: Gategroup
Location: Kahului
Posted on: January 25, 2023

Job Description:

We're looking for motivated, engaged people to help make everyone's journeys better.

Main Duties and Responsibilities:

  • Leads and monitors quality improvement projects
  • Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
  • Monitors corrective action system
  • Educates (trains) unit staff and managers in quality related issues
  • Plays a key role in developing a comprehensive quality program
  • Implements the quality system detailed in the quality manual
  • Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
  • Drives prevention vs. detection of defects
  • Coordinates actions to prevent the occurrences of nonconformities
  • Maintains customer compliance resolution
  • Responsible for the maintenance of key performance metrics for the Quality organization
  • Controls Food safety and Quality of processing and manufacturing within the business
  • Supports customer audits, government audits to meet compliance
  • Verifies and insures company policies and procedures are followed
  • Insures quality specifications and requirements are followed and met
  • Develops Standard Operating Procedures
  • Responsible for safety, quality and compliance to customer specification
  • Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
  • Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
  • Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations
  • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
  • In conjunction with department leaders determines number of employees needed by shift
  • Responsible for employee retention and monitors employee turnover.
  • Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.


    • High School graduate or equivalent with experience in related discipline is required
    • College degree in related discipline and knowledge of HACCP, quality management and six sigma is preferred

      Work Experience:
      • Minimum 1 year of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
      • Minimum 2 years of supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
      • Experience working in the airline industry is preferred

        Job Skills:
        • Intermediate level Microsoft office tool skills (excel, word)
        • Knowledge of quality auditing, inspection methods
        • Detail oriented
        • Strong organizational skills, able to prioritize responsibilities and multi-task
        • Strong interpersonal skills, interact well with multiple departments as required
        • Abel to work with little supervision
        • Excellent reading, writing, and oral communication skills
        • Change Agent
        • Preferred skills:
          • Excellent analytical skills
          • Basic statistics calculation, and/or mathematical comprehension including:
            • Pareto chart
            • Control chart
            • Histogram
            • Time series (run) chart
            • Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation , process capability
            • Algebraic concepts
              • Project management skills
              • Knowledge of FDA regulations

                Technical Skills: (Certification, Licenses and Registration)
                • ServSafe certification required
                • HACCP certified
                • Basic lean, six sigma knowledge, and continuous improvement understanding a plus

                  Language / Communication Skills:
                  • Excellent oral and written communication skills
                  • Multi-lingual a plus

                    Job Dimensions

                    Geographic Responsibility: US

                    Type of Employment: Full time

                    Travel %: None

                    Exemption Classification: Exempt

                    Internal Relationships: 1

                    External Relationships:1

                    Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

                    Budget / Revenue Responsibility: N/A

                    Organization Structure

                    Direct Line Manager (Title): General Manager

                    Dotted Line Manager (Title, if applicable): N/A

                    Number of Direct Reports: 1

                    Number of Dotted Line Reports: N/A

                    gategroup Competencies Required to be Successful in the Job:
                    • Thinking - Information Search and analysis & problem resolution skills
                    • Engaging - Understanding others, Team Leadership and Developing People
                    • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
                    • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

                      Demonstrated Values to be Successful in the Position

                      Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
                      • We treat each other with respect and we act with integrity
                      • We communicate and keep each other informed
                      • We put our heads together to problem solve and deliver excellence as a team
                      • We have passion for our work and we pay attention to the little details
                      • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
                      • We do what we say we will do, when we say we are going to do it
                      • We care about our coworkers, always taking an opportunity to make someone's day better

                        The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

                        gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

                        For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

                        If you want to be part of a team that helps make travel and culinary memories, join us!

Keywords: Gategroup, Maui , Quality Assurance Supervisor, Other , Kahului, Hawaii

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