Quality Assurance Supervisor
Company: Gategroup
Location: Kahului
Posted on: January 25, 2023
Job Description:
We're looking for motivated, engaged people to help make
everyone's journeys better.
Main Duties and Responsibilities:
- Leads and monitors quality improvement projects
- Audits implementation of quality system for effectiveness by
verifying operation activities to Gate Gourmet, Customer and
Regulatory specification
- Monitors corrective action system
- Educates (trains) unit staff and managers in quality related
issues
- Plays a key role in developing a comprehensive quality
program
- Implements the quality system detailed in the quality
manual
- Champions the total quality improvement efforts and initiates
problem solving efforts and assures implementation
- Drives prevention vs. detection of defects
- Coordinates actions to prevent the occurrences of
nonconformities
- Maintains customer compliance resolution
- Responsible for the maintenance of key performance metrics for
the Quality organization
- Controls Food safety and Quality of processing and
manufacturing within the business
- Supports customer audits, government audits to meet
compliance
- Verifies and insures company policies and procedures are
followed
- Insures quality specifications and requirements are followed
and met
- Develops Standard Operating Procedures
- Responsible for safety, quality and compliance to customer
specification
- Trains and monitors employees on proper work procedures to
ensure maximum productivity and security with minimum labor and
costs
- Responsible for performance evaluation, coaching, counseling
and preparing corrective action for employees and liaises
appropriately with HR and other support functions
- Manages work flow balancing - - the division of
responsibilities amongst employees on each shift including
assignment of responsibilities and workstations
- Determines when and whether to call employees in to cover
staffing needs (ex. sick calls, vacation relief, medical leaves,
volume changes, etc.)
- In conjunction with department leaders determines number of
employees needed by shift
- Responsible for employee retention and monitors employee
turnover.
- Completes all company required training including but not
limited to ServSafe Sanitation Manager Certification.
Qualifications
Education:
- High School graduate or equivalent with experience in related
discipline is required
- College degree in related discipline and knowledge of HACCP,
quality management and six sigma is preferred
Work Experience:
- Minimum 1 year of experience in Food safety control practices
(GMP's, SOP's, and HACCP) and quality program control required
- Minimum 2 years of supervisory experience working in a high
volume, manufacturing, food production, restaurant or catering
environment or equivalent experience in the related field
preferred
- Experience working in the airline industry is preferred
Job Skills:
- Intermediate level Microsoft office tool skills (excel,
word)
- Knowledge of quality auditing, inspection methods
- Detail oriented
- Strong organizational skills, able to prioritize
responsibilities and multi-task
- Strong interpersonal skills, interact well with multiple
departments as required
- Abel to work with little supervision
- Excellent reading, writing, and oral communication skills
- Change Agent
- Preferred skills:
- Excellent analytical skills
- Basic statistics calculation, and/or mathematical comprehension
including:
- Pareto chart
- Control chart
- Histogram
- Time series (run) chart
- Multiplication, division, addition, subtraction, summation,
measure of central tendency, measure of variation , process
capability
- Algebraic concepts
- Project management skills
- Knowledge of FDA regulations
Technical Skills: (Certification, Licenses and Registration)
- ServSafe certification required
- HACCP certified
- Basic lean, six sigma knowledge, and continuous improvement
understanding a plus
Language / Communication Skills:
- Excellent oral and written communication skills
- Multi-lingual a plus
Job Dimensions
Geographic Responsibility: US
Type of Employment: Full time
Travel %: None
Exemption Classification: Exempt
Internal Relationships: 1
External Relationships:1
Work Environment / Requirements of the Job: Regularly, stands,
bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production kitchen facility there may be physical
discomfort due to temperature and noise. Must be able to lift,
push, pull and move product, equipment, supplies, etc., in excess
of twenty-five (25) pounds.
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): General Manager
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 1
Number of Dotted Line Reports: N/A
gategroup Competencies Required to be Successful in the Job:
- Thinking - Information Search and analysis & problem resolution
skills
- Engaging - Understanding others, Team Leadership and Developing
People
- Inspiring - Influencing and building relationships, Motivating
and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure,
Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of
Excellence, Integrity, Passion and Accountability. To demonstrate
these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver
excellence as a team
- We have passion for our work and we pay attention to the little
details
- We foster an environment of accountability, take responsibility
for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do
it
- We care about our coworkers, always taking an opportunity to
make someone's day better
The above statements are intended to describe the general nature
and level of work being performed by the individual(s) assigned to
this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. Management
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position.
gategroup is an equal opportunity employer committed to workforce
diversity. All qualified applicants will receive consideration for
employment and will not be discriminated against on the basis of
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran status, disability status or other
category under applicable law.
For further information regarding Equal Employment Opportunity,
copy and paste the following URL into your web browser:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you want to be part of a team that helps make travel and
culinary memories, join us!
Keywords: Gategroup, Maui , Quality Assurance Supervisor, Other , Kahului, Hawaii
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