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Field Performance Technician III

Company: Sunrun
Location: Kahului
Posted on: November 14, 2021

Job Description:

The Field Performance Technician III is responsible for the management, scheduling, and completion of all service and warranty related work. Additionally, the Sr. Field Service Technician performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Service team members. The Field Service Technician must have the ability to work both independently and as a member of the branch team. The Field Service Technician will interact closely with the Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the Field Service Team.

Responsibilities:
Organize, lead, and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
Assist with training and development for Field Service Technicians and Associate Field Service Technicians. Serve as a subject matter expert by providing on the job training and up-training for the local field service team
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field service team
Regularly exceed defined goals for field service key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Assist with other branch tasks including inspections and site audits when assigned

Qualifications
High School diploma is required
Valid state or local Electrical Journeyman certification or license required
Knowledge of the NEC and applicable codes and standards
3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry
Must be a motivated team player, looking to succeed
PV design or PV electrical experience is preferred
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Professional appearance and interaction
Strong computer skills
Ability to drive to multiple sites throughout the day. Must maintain a clean driving record with ability to pass driving background check. Must be 21 years of age to qualify as an authorized driver
Ability to work independently and make sound decisions with regard to safety
Ability to work safely in a branch/warehouse environment
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact with coworkers and participate in meetings

PHYSICAL DEMANDS
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to distinguish colors such as red, black, yellow, white, green
Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections

DISCLAIMER
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Keywords: Sunrun, Maui , Field Performance Technician III, Professions , Kahului, Hawaii

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