Relationship Agent (Teller)
Company: Kauai Federal Credit Union
Location: Lihue
Posted on: May 9, 2022
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Job Description:
PURPOSE AND SCOPE
A Relationship Agent's (RA) primary responsibilities are to deliver
exceptional member service and deepen member relationships by
identifying needs and providing personalized solutions. RAs must be
knowledgeable about a ra PURPOSE AND SCOPE
A Relationship Agent's (RA) primary responsibilities are to deliver
exceptional member service and deepen member relationships by
identifying needs and providing personalized solutions. RAs must be
knowledgeable about a range of credit union operations, able to
process a variety of financial transactions, generate, process, and
analyze loan applications, and assist members with a broad range of
questions.
ESSENTIAL JOB FUNCTIONS
1. - - - - -Create, maintain, and enhance member relationships
ensuring an exceptional Member Experience.
2. - - - - -Perform a broad variety of member service functions
with accuracy and in a timely manner to include, teller
transactions, cash handling, account maintenance, and open new
accounts.
3. - - - - -Generate and process loan applications for all consumer
lending products; vehicle loans, credit card, signature loans, and
share secured loans.
4. - - - - -Prepare and evaluate information which reflects current
credit worthiness of members and evaluate consumer loans for
underwriting based on KGEFCU's lending policies/procedures. Analyze
financial data to form sound lending decisions.
5. - - - - -Ensure lending operations are conducted in accordance
with established Credit Union policies and are legally compliant;
ensure loan requests are properly documented.
6. - - - - -Identify needs and promote products and services that
are beneficial to the Member(s). Maintain a thorough knowledge of
the Credit Unions products and services.
7. - - - - -Maintain and balance a cash drawer adhering to credit
union policy and procedures. May assist with completion of vault
transactions and balancing.
8. - - - - -Complete additional functions as required such as:
processing night deposit, answering calls, ordering debit cards,
scanning documents, filing and other duties.
9. - - - - -Support the Credit Union's mission, vision, strategic
goals, quality initiatives, and service standards.
10. -Comply and stay current with applicable policies, laws,
regulations, including but not limited to: Bank Secrecy Act (BSA),
-Fair Credit Reporting Act (FCRA), Fair and Accurate Transaction
Act (FACTA), Gramm-Leach-Bliley Financial Modernization Act
(GLBA)-Regulation, USA PATRIOT Act, Office of Foreign Assets
Control (OFAC), and Equal Credit Opportunity Act (ECOA).
11. -Demonstrate good risk management decisions, including
displaying solid knowledge of guidelines for fraud prevention and
robbery.
12. -Provide exceptional internal and external member service.
SUPERVISION RECEIVED
Work with direct supervision from the Member Services
Supervisor/Director of Branch Operations.
Empowered to solve problems in a professional and timely
manner.
IDEAL EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent required.
Minimum 2 years working in a financial institution preferred .
Previous lending or sales experience preferred.
Experience with consumer deposit and loan products preferred.
Prior sales experience with individual performance and or sales
goals preferred.
Knowledge of related legal and regulatory standards and required
loan documentation preferred .
Basic proficiency in Microsoft Office products.
Ability to operate basic office equipment i.e. computer,
calculator, typewriter, photocopier.
IDEAL KNOWLEDGE/SKILLS
Proven member service skills and the ability to resolve problems
independently or to escalate as needed to promote member
satisfaction.
Skilled with identifying and assessing member needs; creating,
building, and maintaining strong relationships, gaining the
member's trust.
Multi-task oriented with excellent time management skills.
Strong analytical skills.
Ability to cross sell various products and services based on member
needs.
Strong decision-making skills.
Ability to communicate clearly in the English language (orally and
written).
Must demonstrate critical thinking, analytical, detail-oriented and
organized.
Must be an effective and efficient team player with good
interpersonal skills.
CUSTOMER/MEMBER INTERFACE
Daily and direct face-to-face contact with members and non-members;
may be followed up with correspondence, telephone, electronic
messaging, etc.
PHYSICAL DEMANDS
Work Environment:
- - - - - - - - -"Moderate" noise level in an enclosed
air-conditioned facility (e.g., office with computers, printers,
work area with light traffic, telephones, etc.).
- - - - - - - - -Usually, indoor work with occasional work
outdoors.
- - - - - - - - -Must be able to lift, push, and pull a minimum of
25 lbs.
- - - - - - - - -Position may require prolonged sitting, standing,
and walking.
TRAVEL REQUIREMENTS
Some travel may be required to attend meetings or educational
offerings by car or aircraft to various locations throughout the
United States. - -The length of travel varies by purpose.
ATTENDANCE REQUIREMENTS
Please note that scheduled attendance requirements may change due
to business needs.
Full time schedule is 40 hours per week.
Scheduled days of work may vary depending on branch location, which
may include Saturday hours.
Must be able to work additional hours, weekends, and Holidays as
needed.
Keywords: Kauai Federal Credit Union, Maui , Relationship Agent (Teller), Sales , Lihue, Hawaii
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